Patient Service Representative

Job Description

Job Description

Position Summary

The Patient Services Representative serves as the first point of contact for patients and visitors, delivering exceptional customer service while supporting daily front office operations. This role is responsible for patient registration, appointment coordination, insurance verification, payment collection, and maintaining accurate medical records to ensure a seamless patient experience.

• Welcome patients and visitors in a professional, friendly, and compassionate manner.
• Assist patients throughout the check-in and check-out process, ensuring a positive and efficient experience.
• Address patient inquiries, concerns, and service requests promptly while maintaining excellent customer service standards.
• Promote patient satisfaction initiatives and assist with patient feedback and survey participation.
• Complete patient registration activities, including demographic updates, consent forms, HIPAA documentation, and insurance verification.
• Verify insurance eligibility for federal, state, and commercial health plans at each patient encounter.
• Confirm primary and secondary insurance coverage, update payer information, and maintain accurate insurance records.
• Review insurance cards and government-issued identification to ensure accurate patient and coverage information.
• Collect patient financial responsibilities, including co-payments, co-insurance, share-of-cost amounts, and self-pay balances.
• Maintain accurate provider schedules, coordinating appointments for physicians, advanced practice providers, laboratory services, nursing visits, and other ancillary services.
• Conduct appointment reminder calls, no-show outreach, and follow-up scheduling activities.
• Answer and route incoming telephone calls professionally and efficiently.
• Support electronic medical record (EMR) management by filing, retrieving, updating, and forwarding patient records as needed.
• Maintain confidentiality of patient information and adhere to all HIPAA regulations and organizational policies.

• Patient Service
• Customer Service
• Insurance Verification and Eligibility
• Medical Scheduling
• Patient Registration
• Electronic Medical Records (EMR)
• Healthcare Administration
• Front Desk Operations
• Medical Office Procedures
• Telephone Communication

• Minimum of one (1) year of experience in a medical front office, patient access, or healthcare administrative role.
• Minimum of one (1) year of experience performing insurance eligibility and verification for commercial, federal, and state-sponsored health plans.
• Minimum of one (1) year of experience using electronic medical records (EMR), patient registration systems, and scheduling software.
• Strong interpersonal, communication, and customer service skills.
• Ability to multitask in a fast-paced healthcare environment while maintaining accuracy and attention to detail.

This is a Contract position based out of Los Angeles, CA 90059.

The pay range for this position is $23.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Los Angeles,CA 90059.

This position is anticipated to close on Aug 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.