Conference & Event Services Customer Service Specialist - Student Specialist

Job Title Conference & Event Services Customer Service Specialist -Student Specialist Department Conference Services Management JM Worker Type Student (Fixed Term) Pay Information For hourly student pay rates, please visit the Student Job Classification page on the Office of HumanResources website. For salaried student positions, contact the department for pay information. Duration of Appointment Summer 2026 - May 15th - August 9th 2026 Maximum Scheduled Weekly Hours 1 Job Description Summary Provide excellent customer service to guests assembled with us for conferences and workshops. Duties similar to those of a hotel frontdesk attendant. Welcome guests, Check in and Check out guests in summer housing, provide customer service support as needed. Essential Duties Maintain a polished appearance and professional demeanor. Be punctual for scheduled shifts. Once scheduled, you are responsible for either working the shift or finding an approved substitute. Communicate changes in your availability and requested days off, following deadlines. Thoroughly and concisely communicate information to guests and other staff members. Limit distractions when working, including visitors to your work area and phone/computer distractions. Provide excellent customer service to guests assembled with us for conferences and workshops. Provide information to guests surrounding their conference arrangements, Miami University and Oxford, Ohio. Follow established procedures to check guests in and out of their residence hall rooms, ensuring that security and safety measures are performed when distributing and collecting guest room keys. Properly record information on housing roster and key reports. Communicate information through the log book from one shift to next. Communicate information with the Conference Service Staff and Residence Hall Housekeeping Staff. Required Knowledge, Skills, and Abilities Have the willingness to help out when unexpected needs arise. Prior customer service or conference experience is preferred. Required Application Documents resume Posting Contact Information Alicia Rizzo - View email address on click.appcast.io Additional Information A criminal background check may be required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify. Reasonable Accommodations Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty Staff or View phone number on click.appcast.io. Questions and follow-ups regarding requests should also be directed here. Equal Opportunity/Affirmative Action Statement Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty Staff or View phone number on click.appcast.io. #J-18808-Ljbffr