Manager, Commerce

Job Description

The Opportunity

We’re looking for a Manager, Commerce to join our growing Client Services team. As a Manager, Commerce, you will act as a primary partner for our clients, driving eCommerce strategy and execution across retailers and intermediaries. You will lead day-to-day client engagements, manage account teams, and own the delivery of best-in-class service and business growth for our clients. This is a dynamic, hands-on role that requires strong commercial acumen, digital commerce expertise, and the ability to collaborate across internal teams and stakeholders.

What You Will Do:

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• Lead day-to-day commerce strategy and execution across retail and media channels.
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• Develop and implement eCommerce strategies that drive sales, share, and profit for your clients across platforms (Amazon, Walmart, Instacart, etc.).
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• Lead regular client meetings and communications, providing performance updates, actionable insights, and proactive recommendations based on data analysis.
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• Oversee and mentor junior team members, supporting their growth and ensuring quality standards in client deliverables.
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• Collaborate with cross-functional teams to identify opportunities, resolve issues, and deliver integrated solutions for clients.
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• Manage and monitor key business metrics, campaign performance, and budgets, ensuring alignment with client goals and KPIs.
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• Drive business growth for clients by identifying and presenting new opportunities, trends, and incremental value Flywheel can deliver.
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• Stay current on industry developments and marketplace changes, translating macro trends into tailored recommendations for clients.
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• Contribute to internal best practice sharing, training sessions, and new business initiatives.
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• Occasional travel, as required, based on client needs.
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Who You Are:

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• Bachelor’s Degree or equivalent experience.
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• 4+ years of experience in digital commerce, retail media, or related fields, ideally with exposure to both retail and media sides of the business.
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• Experience in paid search
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• Strong experience in Google, Bing, Amazon, Target, Walmart platforms and other search partners
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• Solid experience with Microsoft Excel, Word, and PowerPoint is required
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• Experience working with budgets and managing campaign performance
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• Proven ability to manage multiple client relationships and deliver strong business results in a fast-paced environment.
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• Experience leading or mentoring junior team members, with a collaborative and supportive approach.
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• Strong business acumen, analytical ability, and comfort with data-driven decision making (advanced Excel skills a plus).
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• Excellent communication, presentation, and organizational skills.
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• Demonstrated ability to proactively solve problems, manage priorities, and adapt to evolving client or business needs.
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• Team player with a positive attitude, willingness to learn, and a desire to contribute to Flywheel’s growth and culture.
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• A bias for action, ownership mentality, and comfort working with minimal supervision.
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• Ability to translate complex data and trends into actionable recommendations for clients.
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