Retail Warehouse Inside Sales - Home Outlet

Customer Service Representative (Retail Warehouse Sales Associate)

The Customer Service Representative (CSR) plays a key role in creating a positive shopping experience for Home Outlet customers. This position is responsible for greeting and assisting customers, providing knowledgeable product recommendations, processing sales transactions, and maintaining store presentation standards. The CSR supports overall store operations while ensuring a safe and welcoming environment for all.

The CSR is responsible for:

Customer Experience & Sales

• Greeting customers in a friendly, professional manner in-store and by phone.
• Providing information regarding product availability, pricing, and use.
• Delivering outstanding customer service with the goal of driving repeat business.
• Assisting in selling merchandise and supporting team members in achieving sales goals.

Store Operations

• Accurately processing customer purchases using the point-of-sale system.
• Cutting materials such as carpet, vinyl, and padding to customer specifications.
• Assisting customers in safely loading purchased materials into their vehicles.
• Moving merchandise from the receiving area to sales floor and ensuring correct placement.
• Tagging products with pricing labels in accordance with store guidelines.
• Maintaining a clean, safe, and organized store environment by straightening displays and covering materials as needed to prevent weather damage.
• Performing regular inventory counts and updating inventory records accordingly.
• Operating forklifts and other equipment safely and in compliance with company procedures.

Qualifications

Education & Experience

• High school diploma or GED required.
• Previous retail or customer service experience preferred but not required.

Skills & Competencies

• Basic reading, writing, and math skills.
• Ability to communicate clearly and professionally with customers and team members.
• Strong interpersonal skills with a customer-first mindset.
• Ability to work collaboratively in a team-oriented environment.
• Comfortable with basic technology and point-of-sale systems.

Performance Behaviors

- **Customer Focus:** Responds promptly to customer needs and feedback; maintains a positive, solution-focused attitude.

- **Communication:** Speaks clearly and professionally; listens actively and seeks clarification when needed.

- **Dependability:** Follows instructions, takes responsibility for actions, and meets deadlines consistently.

- **Problem Solving:** Approaches challenges calmly; works to resolve issues without assigning blame.

- **Motivation:** Demonstrates initiative and drive; strives for excellence in customer service and teamwork.

- **Safety Awareness:** Follows safety guidelines; uses equipment responsibly and reports unsafe conditions.

Physical Requirements

Regularly required to talk, hear, stand, walk, and reach with hands and arms. Must be able to climb ladders and lift/move items up to 80 pounds. Ability to perform physical tasks for extended periods in a retail environment.

Work Environment

Exposure to moderate noise and moving mechanical parts. Must be comfortable working in varying environmental conditions (e.g., warehouse or outdoor loading areas). Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.