Senior Program Manager

Job Title This position will lead a variety of projects and programs to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. Responsibilities Build and maintain a best-in-class PMO through training and utilization of best practices Lead projects to effectively plan, execute, monitor, and close projects Works through issues and roadblocks Acts as a change agent to drive teams toward success Guides team members to perform through issues and constraints Promptly addresses risks to project targets Owns projects Owns the timeline, budget, resource constraints, and deliverables/results Shifts between the "big picture" and the small-but-crucial details Is prepared to roll up their sleeves and work through detailed issues Manages projects Effectively applies appropriate tools to achieve project targets (e.g. charter, change management, Gantt charts, bowlers, etc) Communicates Actively communicates with project sponsors, stakeholders, and regional leadership Establishes and maintains a regular cadence to ensure projects achieve targets Manages sponsor and stakeholders expectations Delivers the expected results Performs root cause analysis on project shortfalls and takes corrective action as necessary Applies project management tools and techniques, toward a variety of large, and likely inter-related, projects Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones and deliverables Coaches other employees on the use of project/program management tools, concepts and practices in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability Leads Project Management training sessions Qualifications Required Work Experience: 7+ years leading large scale projects/programs 5+ years working in a regulated environment Track record of successful project execution (timeline, budget, etc) PMP Certification Preferred Work Experience: 3+ years working in a laboratory environment 3+ years experience in Policy Deployment/Hoshin Kanri/strategy design & execution Experience building the infrastructure for a best-in-class PMO Experience leading projects across functions (Operations, commercial, administrative, etc) Physical and Mental Requirements: The normal performance of duties may require lifting and carrying objects Frequent walking, sitting, and/or standing Knowledge: Demonstrated experience leading large or complex projects with multiple workstreams from initiation to completion Demonstrated ability to develop strong relationships with others Demonstrated experience leading changes Demonstrated ability to influence business leaders General knowledge of Hoshin and breakthrough planning Excels at thinking strategically Skills: Demonstrated data analysis skills Problem solving skills Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos Skilled in Microsoft Word, Excel, PowerPoint, and Project Interpersonal skills Results-oriented Able to learn new concepts rapidly Able to work independently with little supervision Education Bachelor's Degree (Required) Licenses and Certifications PMI Project Management Professional (PMP) (Required) Work Requirements Travel Required (Upto 25%) About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.