Housing Case Manager

Job Description

Job Description

Make a meaningful impact by supporting residents on their path to stability and recovery. In this role, you’ll provide daily support, welcome new residents, coordinate services, maintain safe living spaces, and partner with counselors to help residents reach their goals. If you’re compassionate, organized, and passionate about helping others rebuild their lives, we’d love to have you on our team.

"Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.”

The posted wage range reflects the full range for this role. Placement within the range is based on job-related factors, and new hires typically start below the midpoint.

Position Summary:

The Housing Case Manager position functions as a pivotal link between community resources and tenants, ensuring the preservation of stable and supportive housing environments. With an emphasis on sustaining tenancy and promoting housing stability, they collaborate closely with residents. This position is responsible for fostering positive relationships and serves as a key advisor, guiding tenants through adherence to disaster response plans and protocols dealing with accidents or health-related issues.

CORE COMPETENCIES

Collaborates with Others

Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers.

• Recognizes and honors the contributions and hard work of others.
• Offers valuable and actionable feedback to peers in a constructive and professional manner.

Acting with Empathy and Compassion

Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls.

• Maintains open and effective communication channels with team members.
• Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer.

RESPONSIBLITIES

• Provide compassionate, day-to-day support to residents by helping keep their lives organized and steady. This includes maintaining individual files for each head of household (HOH), responding to calls and messages, coordinating one-on-one meetings, scheduling appointments, supporting residents with monthly financial plans, and helping them stay on track with their housing stability goals.

• Create a welcoming, calm, and supportive transition for new move-ins. Ensure their living space is safe and ready, introduce them to staff and neighbors, and gather the information needed to help them feel grounded and connected from day one.

• Document any resident conduct concerns with care and professionalism, collaborating with counselors and the Housing Program Manager to ensure residents receive the support and guidance they need.

• Use office equipment and software confidently to stay organized, track communication, and prepare reports that support strong program operations.

• Encourage residents to meet their household responsibilities, offering coaching, training, and positive reinforcement to help them build skills and confidence.

• Assist with apartment cleaning and preparation after tenant move-outs, ensuring units are ready for the next individual or family in their recovery journey.

• Conduct unit and building inspections with attention to detail, identifying needed repairs or work orders to maintain safe, healthy living spaces.

• Follow all Department of Health and local Health District sanitation standards to protect residents and prevent the spread of illness.

• Partner with the maintenance team to coordinate major repairs or system upgrades, advocating for the needs and comfort of residents.

• Hold regular one-on-one meetings with residents to understand what support they need and how you can walk alongside them in their goals.

• Collaborate closely with counselors to support residents in their recovery, approaching each situation with empathy, respect, and hope.

• Work with residents to identify meaningful short-term and long-term goals, assess their progress, and help them map out the steps needed to move forward.

QUALIFICATIONS AND REQUIREMENTS

Education:

• High School Diploma or GED required.

• Associate degree or equivalent combination of education and work experience preferred

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Experience:

• Prior experience with the homeless population or populations with high clinical needs.

• Experience using Microsoft and comfortable using new software products

Licenses/Certificates/Registration:

• Valid drivers license and insurance

Benefits:

We offer a comprehensive benefits package (full time employees) including:

• Medical, dental, vision, life, and supplemental insurance
• Health savings, flex spending, and dependent care accounts
• 401K with employer matching
• Generous PTO and holiday pay

For additional information on benefits:

- content/uploads/2025/12/EE -Benefit-Summary-12.10.25.pdf

WORKING CONDITIONS

1. Comprehension
2. Ability to understand, remember, and apply oral and written instructions or other information.
3. Reasoning and Decision Making
4. Ability to plan, organize, and carry out assignments from management staff with minimal direction.
5. Ability to analyze situations and make decisions that moderately impact the immediate work unit.
6. Organization
7. Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines.
8. Communication
9. Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally.
10. Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions.
11. This position requires standing, walking, and bending for long periods.
12. This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects.

Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.