Call Center Representative

The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor. Duties & Responsibilities: Ensure that customers understand product information, and be able to provide additional information to customers as needed. Communicate effectively with individuals/teams in the department to ensure high quality and timely expedition of customer requests. Maintain call center database by entering information. Ensure all calls are answered in a timely manner. Track incoming/outgoing packages for customers. Resolve customer complaints, concerns and request. Follow up with customers to collect fees for tool replacement. Complete tasks in a timely manner by meeting or beating deadlines. Perform other duties as assigned. Education & Experience: High School Diploma or equivalent required. 2+ years of Call Center experience required. SAP experience is a plus. Sales experience is a plus. Bilingual (English/Spanish) is required. Skills & Abilities: Strong knowledge of Microsoft Office including Word, Excel, Outlook, etc. Ability to type 50 WPM. Ability to multi-task. Ability to handle escalated calls Excellent interpersonal, written, and oral communication skills. Powered by #J-18808-Ljbffr Farouk Systems, Inc.