UFC GYM Fitness Sales Manager

Fitness Sales Manager The Fitness Sales Manager is responsible for ensuring a positive customer experience personally and through Coach’s supervision. They deliver great member service along with private training and supplement revenue, address member concerns and employee relations issues, and oversee scheduling and time‑keeping activities. They communicate and enforce Company and Club policies and procedures, and are responsible for the successful attainment of revenue goals pertaining to Private Training and Supplements. This position requires 7‑day a week availability, including both morning and night. Essential Duties & Responsibilities 1) Sell and Conduct Private Training & Small Group Training with Members Sells training sessions. Executes an effective prospecting strategy, conducts guest tours, and is responsible for completing sales of staff when needed through the Turn‑Over process. Serves Intro PT packages, builds value, and re‑signs clients on full programs to hand off to the coaching staff. Prospects members in person/digital to generate complimentary appointments for selling personal training programs. Ensures accurate administration of client programs, supplement purchases, measurement tracking and workout programs. Arrives on time, prepared and attentive for training appointments. Assists in all revenue‑generating activities, including but not limited to: complimentary workouts, supplement booths, body‑fat tables, seminars, workshops, etc. Achieves monthly revenue objectives set forth by the Company for Private Training and Supplements. Reviews daily club sales performance and employee performance statistics with the Fitness Manager, Vice President and staff to identify issues and clarify behaviors needed to achieve club sales goals. Administers company policies as they relate to the sales process. Independently schedules and manages client appointments to ensure optimal time management and service delivery. Coordinates directly with clients to arrange sessions, meetings, or service visits according to their availability and needs. Maintains up‑to‑date scheduling records and makes adjustments to accommodate changes or cancellations. Manages personal client scheduling and calendar coordination. Oversees the full scheduling lifecycle for individual client appointments. 2) Club Administration Works with the Fitness Manager to ensure coaches are productive, revenue and service goals are properly communicated, and that the Club remains on‑track to attain daily, weekly, and monthly financial goals. Sets monthly, weekly and daily goals and objectives consistent with or above those of the Company. Conducts monthly, weekly, and daily meetings with coaches to review performance and operations, offering direction, motivation and guidance toward achieving personal and club goals. Handles member service matters such as providing tours of the Club, explaining services offered by the Coaching Department and signing members up for training agreements and appointments. Mediates member issues and concerns in a timely and effective manner, elevating issues when appropriate. Performs various administrative and housekeeping duties within assigned areas as needed. Alerts Operations staff of repairs and maintenance needs in the club and conducts facility walk‑throughs daily. Supervises coach sales activities, reviews agreements and prepares daily paperwork. Complies with operational procedures in the club and follows up with compliance checks through monitoring of club systems and employee performance. Organization Relationships The Fitness PT Sales Admin reports directly to the Fitness Manager and/or General Manager, communicates and enforces all policy and procedures with the Coaching Team, and interacts with all club members and employees. Required Qualifications Knowledge, skills & abilities In-depth knowledge of Personal Training techniques from assessment to program design and sales. Ability to operate and adjust all fitness equipment. Knowledge of company policies, practices and procedures, including emergency and safety procedures. Strong interpersonal and communication skills; demonstrates a friendly, enthusiastic and positive attitude. Strong customer‑service focus; responds professionally to requests and inquiries from guests, members and staff. Understands and follows oral and written instructions; communicates clearly and concisely. Strong organizational skills; understands basic record‑keeping practices and procedures; demonstrates ability to organize and prioritize multiple tasks. Computer proficient, with basic skills in Microsoft Word and Excel. Adheres to meal and rest break periods and clocks in and out for all shift times. Required Experience Minimum of one certification from an organization recognized by UFC Gym. Current CPR/AED certification. High school diploma or GED. Four‑year degree in a related field recognized by UFC Gym (preferred). Minimum 2 years of related experience. Experience in management/employee relations preferred. Physical Requirements Required to stand regularly while performing the duties of this job. Physical effort includes lifting heavy weights, squatting, bending, reaching, spotting, prolonged standing and walking. Must frequently lift/move up to 45+ lbs. Benefits Bonus based on performance Employee discounts Free uniforms Opportunity for advancement Paid time off Parental leave Training & development Health insurance for eligible employees Dental insurance Vision insurance Competitive salary Flexible schedule Tuition assistance Wellness resources #J-18808-Ljbffr