Rooms Supervisor

Description Rooms Supervisor Location: Madison, Wisconsin Schedule: Full-Time | Flexible Schedule Required Lead Rooms Operations with a Focus on Service, Quality, and Team Excellence Are you a hands‑on hospitality leader who thrives in a fast‑paced environment and takes pride in delivering exceptional guest experiences? We are looking for a Rooms Supervisor to support both Front Office and Housekeeping operations, ensuring seamless service, clean and welcoming spaces, and strong team performance. In this role, you will supervise daily operations across multiple departments, assist with guest interactions, and help maintain high standards of cleanliness, efficiency, and professionalism. If you’re detail‑oriented, calm under pressure, and motivated by delivering a great guest experience, this is a great opportunity to grow your leadership career in hospitality. What Will You Be Doing? Supervise the activities and productivity of Front Desk Agents, Night Auditors, Room Attendants, Public Area Attendants, Turndown Attendants, and Porters Provide frontline support by assisting with guest check‑in, check‑out, and group arrivals as needed Respond promptly and professionally to guest requests, concerns, and complaints Monitor work quality and ensure adherence to established hotel standards Conduct regular inspections of guest rooms and public areas to ensure cleanliness and presentation standards Assist with scheduling, staffing adjustments, and daily operational planning based on business levels Manage room status updates and assign daily credit loads for Room Attendants Issue, track, and inventory keys at the start and end of shifts Support inventory management and assist with supply ordering Manage Lost and Found, including item logging, storage, and guest follow‑up Monitor and complete HOTSOS service requests in a timely manner Maintain a safe work environment and promote safe work habits among team members Provide leadership and support in the absence of department management Collaborate with leadership on process improvements and departmental projects What Will You Bring to the Role? Previous guest service experience in hospitality Housekeeping experience strongly preferred Strong multitasking and organizational skills Ability to work efficiently with computer systems and basic software tools Excellent communication skills, both verbal and written Prior clerical or administrative experience Ability to handle fast‑paced operations and shifting priorities Strong attention to detail and commitment to quality standards Ability to maintain professionalism and a positive attitude under pressure What is In It for You? A free, well‑balanced meal every shift Room discounts at Marcus Hotels & Resorts and Hilton‑branded properties Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing Free employee parking (when available) or Metro bus passes "Two for one" movie coupons at Marcus Theatres Ability to transfer to other Marcus properties while maintaining your service status Early wage access Paid time off Medical, dental, and vision insurance (available for full‑time associates after 30 days) Company‑paid life insurance, employee assistance program, and 401(k) with employer match Hilton‑branded training and growth opportunities Join a Company with Heart A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60‑year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This job description reflects the general nature of work expected for this role and is not intended to be an exhaustive list of all responsibilities. We are an Equal Opportunity Employer and maintain a drug‑free workplace. We also participate in E-Verify to confirm employment eligibility in the U.S. #J-18808-Ljbffr