Supervisory Administrative Specialist (Travel)

Summary This position is located in the U.S Small Business Administration (SBA), Office of Capital Access (OCA), Administrative Services Center (ASC), Travel Operations Branch in Herndon, VA. The incumbent supervises staff and serves as the principal advisor in the areas of travel arrangement services, travel vouchers, travel credit cards and support desk operations. Responsibilities As a Supervisory Administrative Specialist (Travel) at the GS- 0301-13, some of your typical work assignments may include: Supervise staff in coordinating travel plans, airline reservations, rental/GSA vehicles, and other travel related needs between travel agencies, ODR, HQ Centers and from disaster sites before and during large disaster operations, training sessions, conferences and other large-scale or sensitive operations. Supervise staff who ensure travelers have the necessary tools and use of their credit card to meet OCA/ODR&R mission requirements when deployed to a disaster. Assists with credit card applications, renewals, assignments, shipments, etc. Reviews reports or data which track proper closures and termination of employee accounts. Performs reconciliations on traveler's accounts. Utilizes multiple online, Web-based systems to perform tasks such as travel arrangements, support desk, credit cards and voucher payments. Interact daily with travelers, travel management companies, employees, and management in the performance of duties. Maintains a professional demeanor during all telephone conversations while working to resolve customer issues. Assists management in assessing the effectiveness of all the administrative functions performed in the travel department. Plans and directs the activities of the travel department in performing travel arrangements, credit cards, support desk and/or voucher processing duties to ensure an even flow and distribution of work. As required, adjusts workload assignments, as well as reviewing subordinates' quality of work. Answers questions and provides feedback to team members. Requirements Conditions of Employment Qualifications GS-13: One year of specialized experience, equivalent to the GS-12 grade level in the Federal service, obtained in either the private or public sector: Experience working in two or more areas, including travel arrangement, voucher examination, travel credit cards, and/or the support desk, and interpreting and applying applicable laws, regulations, and policies within those areas; and Identifying organizational, procedural and production issues and providing solid recommendations for improvements that supports a nation-wide travel program that supports disaster recovery requirements; and Providing customer service to internal and/or external customers by assessing needs, providing information or assistance, and resolving problems; and Experience in recommending, monitoring, and enforcing policies related to travel management in accordance with Federal Travel Regulations (FTR) and other federal requirements; and Experience in implementing controls to mitigate the risk of fraud, misuse, and abuse associated with federal travel requirements. These qualifications must be clearly referenced in your resume. Note: Education may not be substituted for this position. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: Miscellaneous Administration and Program Series 0301 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Generally, time in non-pay status as a federal employee is not creditable towards the specialized experience requirement listed above. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next lower grade level than the position being filled. All qualification requirements must be met by 11:59 pm (Eastern Time) on 06/05/2026. Education APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education. Additional Information This is a non-bargaining unit position. This is not a drug testing designated position. Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments Career and Interagency Career Transition Assistance Programs: Are programs that applies to employees who have been involuntarily separated from a federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only). Inter-Agency Career Transition Assistance (ICTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job at another agency (inter-agency, i.e. not applying to their current or former agency). You are eligible for CTAP/ICTAP if: 1. You are a current federal employee who meets the definition of a "surplus" or "displaced" employee meaning you have received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF). 2. Your agency, or the agency to which you are applying, is accepting applications from within or outside of the permanent workforce. 3. The position to which you are applying MUST BE in the Local Commuting Area of the position of record from which you are being displaced. 4. You meet the qualifications and other requirements of the job for which you are applying. This includes being rated as well-qualified for the position (score of 85 or better based on your responses to the competencies and associated questions listed within the assessment).