Senior ServiceNow Developer

Title: Senior ServiceNow Developer (803758)


Interview type- Webcam


Work type - Remote


Location - BLDG 300 Athens GA 30606

Need super senior profile

• Industry Experience - Prior experience working within Higher Education institutions/systems or Government entities (Federal, State, or Local) is highly desirable .
• ServiceNow-Related Certifications - Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD). ServiceNow Certified Implementation Specialist (CIS) in ITSM or CSM.

Position Overview


We are seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration-related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our reimplementation endeavors. This role requires a self-starter who can ramp up immediately to tackle our development backlog, enhance self-service capabilities, and assist with optimizing our ServiceNow platform.

The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full life cycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.

Key Responsibilities:

• Development & Backlog Execution - Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platform's Workflow and Flow Designer capabilities for process automation.
• Service Portal & Catalog Management - Create and enhance complex Service Catalog items. Update and support the Service Portal / Employee Center to improve user experience and self-service adoption.
• Knowledge Management - Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
• Implementation & Integration - Perform full lifecycle implementation tasks including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integrations between ServiceNow and third-party business systems.
• Reporting & Dashboards - Create, configure, and maintain ServiceNow reports and dashboards to provide actionable insights to key stakeholders.
• Documentation - Author clear, concise technical and process documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.

Required Skills & Qualifications:

• Implementation Experience - Must have direct, hands-on experience implementing or being an active part of a core ServiceNow implementation team (e.g., full platform rollouts, major module deployments, or system migrations).
• Experience - Minimum of 3-5 years of hands-on experience as a ServiceNow Developer/Administrator.
• Core Module Expertise - Strong technical knowledge and implementation experience with:
  • ITSM - Incident Management, Problem Management. Change Management. Knowledge Management, Catalog/Request Management
  • CSM - Customer Service Management
• Secondary Module Exposure - Working knowledge and experience with HRSD (Human Resources Service Delivery) and CMDB.
• Technical Proficiency - Deep understanding of ServiceNow best practices, Workflow customization, Client Scripts, Business Rules, UI Policies, Integration protocols (REST/SOAP).
• Process & Change Management - Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.

Soft Skills & Professional Attributes:

• Autonomy - Proven ability to work independently, manage time effectively, and drive assignments/projects through to successful completion.
• Communication - Excellent written and verbal communication skills, with a talent for drafting clear business correspondence and technical documentation.
• Diplomacy & Problem Solving - Exceptional customer service skills with the ability to respond diplomatically to sensitive, critical, or high-pressure issues.
• Collaboration - A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
• Adaptability - Highly organized, flexible, and capable of prioritizing tasks in a fast-paced environment.