IT Support Specialist I

Role summary

Entry-level technical support role focused on intake, first-response support, ticket handling, monitoring response, and foundational troubleshooting.

Primary characteristics

• Early-career or developing technical resource
• Works best with established process and supervision
• Builds discipline in communication, documentation, and triage
• Learns the client environments, tools, and support workflows

Core responsibilities

• Answer inbound support requests and create or update tickets
• Perform basic user support and troubleshooting
• Escalate issues with appropriate notes and context
• Respond to standard monitoring alerts and routing actions
• Follow SOPs for ticket handling, communication, and documentation
• Support routine user administration and onboarding/offboarding tasks

Expected focus

• Customer interaction
• Process adherence
• Ticket hygiene
• Foundational troubleshooting

Compensation Range: $18.00-$22.00/hour

Location: Midlothian, VA

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

As a leading network system integrator, NTS provides an extensive range of IT solutions including network infrastructure solutions, managed services and monitoring, and mobile device management from our own Network Operations Center located within our headquarters. Our other offerings include systems migrations, technology relocations, computer hardware maintenance, mobile device management, managed print services, staff augmentation and product procurement.