Senior Lead Bartender

Senior Lead BartenderLead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Senior Lead Bartender must follow standard operating policies and procedures.Key Responsibilities:Train, coach, and develop crew members and team leadersDelegate tasks to team and provide follow-upHold team accountable for their performance; provide coaching and counseling as neededProvide effective, open, and consistent communication on goals during team meetings while recognizing positive contributionsEducate team on and enforce all appropriate personnel policies, labor laws, and security and safety proceduresContribute to the hiring of crew membersEnsure team provides fast, friendly, and accurate serviceContribute to crew members and team leaders performance reviewsEffectively handle customer issues; continuously improve mystery shopper scoresMeasure customer satisfaction and execute plan to improve both satisfaction and loyaltyEnsure product quality, restaurant cleanliness, maintenance and security standards are metAssist with increasing comparable sales and deliver budgeted sales each periodControl cost of goods, variances and inventories within the restaurantStaff and schedule appropriately to control labor costsEnsure proper cash handling and deposit procedures are followedEnsure appropriate inventory and ordering systems are in placeQualifications/Skills:Able to work flexible hours necessary to manage and operate the store effectively, including weekends and closing shifts as neededExcellent communication skills to connect effectively with customers and co-workersPossess the ethics and positive attitude that support our values and cultureAbility to manage a fast-paced, high-volume, clean, customer-focused storeAbility to use a PCAbility to understand financial reportsStrong time-management skills; ability to multi-task, prioritize, and organizeExcellent leadership and organizational skills with attention to detailProven track record of exceptional customer serviceEducation And/Or Experience:Must be at least 18 years of ageMinimum 1 year of customer service experienceEssential Physical Functions:Must have the ability/stamina to work a minimum of (30) hours a week.Ability to stand/walk for 4-8 hours per day.Must be able to lift and carry up to 25 lbs.Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in dataMust be able to work in both warm and cool environments, indoors and outdoors.Must be able to tolerate higher levels of noise from music and customer traffic.Work environment: exposure to food, liquor, mixing devices, drink machines, water, sanitizers, cleaning products, knives, other sharp objects, and slippery floors