RCI-NYL-6759 Learning Operations Support Coordinator

Learning Operations Support Coordinator

Location: New York, NY (Hybrid)

Work Schedule: Monday and Friday – Work from Home; Tuesday through Thursday – Onsite at 51 Madison Avenue, NYC

Experience: Entry-level to 2–3 years of relevant experience

About the Role

We are looking for an organized, detail-oriented, and tech-savvy Learning Operations Support Coordinator to support the day-to-day administration of employee learning and training programs.

This is an entry-level, hands-on operational role that offers an opportunity to gain experience in Learning & Development (L&D), data reporting, and AI-enabled workplace tools.

The ideal candidate enjoys keeping things organized, working with spreadsheets and digital tools, managing recurring tasks, and helping programs run smoothly. Candidates with relevant internships, academic projects, or approximately 1–2 years of professional experience are encouraged to apply.

You do not need to be an L&D or AI expert. We are looking for someone who is eager to learn, comfortable with technology, and interested in growing their skills over time.

Key Responsibilities

Learning Program Support

• Assist with coordinating employee training programs, workshops, and learning events.
• Manage training schedules, registrations, calendars, and communications.
• Maintain accurate records, spreadsheets, learning materials, and program documentation.
• Respond to routine questions from employees, trainers, and team members.

Data Tracking and Reporting

• Track training attendance, participation, completion rates, and feedback.
• Update spreadsheets, trackers, and recurring reports.
• Help organize data and identify basic trends or opportunities for improvement.

Technology and AI Tools

• Use workplace technology and AI-enabled tools to support daily tasks.
• Assist with preparing communications, organizing information, conducting research, and creating reports.
• Learn new tools and identify practical ways to improve team productivity.

Administrative Support and Process Improvement

• Perform recurring operational and administrative tasks accurately and efficiently.
• Maintain templates, workflows, and team resources.
• Support testing of new tools and processes and suggest simple improvements.

Required Qualifications

• Bachelor's degree or equivalent practical experience.
• Relevant internship, academic project, or professional experience in HR, training coordination, administration, business operations, communications, or a related area.
• Basic proficiency with spreadsheets and workplace applications.
• Strong attention to detail and organizational skills.
• Good written and verbal communication skills.
• Ability to manage multiple tasks, follow established processes, and meet deadlines.
• Willingness to learn new technology, including AI-enabled tools.
• A proactive, collaborative attitude and interest in developing new skills.

Preferred Qualifications

• Exposure to Learning & Development, employee training, or HR operations.
• Familiarity with Microsoft Excel, PowerPoint, and Teams.
• Exposure to AI tools such as ChatGPT or Microsoft Copilot.
• Experience with learning platforms, reporting, or process automation through work, internships, or projects.

Who Should Apply?

This opportunity is best suited for early-career professionals who want to build their experience in learning operations and business support. Candidates should be comfortable with hands-on coordination, repetitive administrative tasks, and data tracking, while being eager to take on broader responsibilities as they develop.

Please note: This position is primarily operational and coordination-focused rather than a senior-level L&D strategy, instructional design, or learning leadership role.