Global Technical Support Lead - SSD NPI & Field Service

Advantest America Inc. is part of Advantest Corporation, the world's largest provider of automated test equipment (ATE) for the semiconductor industry. The company designs and manufactures cutting‑edge testing solutions that help semiconductor manufacturers ensure the quality and performance of their products. Advantest is known for innovation, reliability, and a strong commitment to supporting its customers and employees. Our Purpose & Values: Mission: Improve lives through advanced technologies and customer‑focused innovation. Vision: Be the most trusted and valued test solution provider in the semiconductor value chain. I- Innovation is our Lifeblood N- Number One is Our Aspiration T- Trust is our Foundation E- Empowerment is Our Motivation G- Global is our Reach R- Respect is our Heart I - Inclusion and Diversity is Our Commitment T- Teamwork is our Approach Y- Yes is Our Attitude Why Join Us At Advantest, innovation starts with people. We're looking for curious, capable, and collaborative individuals ready to shape the future of semiconductor technology. You'll join a global team where your ideas are valued, your growth is supported, and your work makes a real impact. We foster an integrity‑centered culture, where honesty, inclusion, and respect are the foundation of everything we do. Job Description Job Description: Responsible for representing Global Support Expert Center in contributing on the New Product Introduction/Implementation via Product Life Cycle process. This engineer will develop in-depth knowledge of SSD Multi‑Protocol Tester and become an expert driving design for supportability. Key deliverables include making product Field Service Profit Center supportable, providing knowledge transfer for the field service delivery teams in the worldwide on the product operations, theory of operation, diagnostics, troubleshooting and overall services of the products including escalation management taking ownership, and serve as product champion for assigned Product(s) or Platform. Responsibilities include: Remotely support the field service organization leading them to a resolution in solving issues that the field organization is unable to solve within a specified period of time. Lead technical troubleshooting and investigation for field service failures and RMA, including mechanical, electrical parts, and software testing. Develop and implement service strategies and plans for new products and upgrades including but not limited to new product technical training, service documentation, training content, manuals and spare parts. Develop service knowledge content for new and existing products as well as product upgrades. Act as a consultant to the engineering design groups to ensure that service objectives are met. Effectively manage multiple new products and upgrade launches. Identify future service and business‑related strategic needs, provide recommendations and implement solutions. Manage situation at customers on critical problems escalated by the field service delivery team driving both field service delivery team and cross functions such as R&D, NPI, COE and QA. Assist Spare Parts Planning team developing and managing spare parts BOMs including consumable and non‑Consumable parts from SHP to End Of Support. Maintain high standard of professionalism and conduct in all interactions. Perform other related duties and assignments as required. May travel including both domestic and overseas up to 25% of the time. Requirements Requirements: 8+ years’ experience working as R&D, NPI, quality, or field service engineer. 5+ years’ experience on troubleshooting, root cause analysis, correction actions, preventative actions. Hands‑on experiences with MPT3000 products are highly preferred. Effective analytical and problem‑solving skills with logical thinking. Working knowledge of electronic and mechanical engineering. Excellent verbal and written communication skills, as well as customer‑facing skills. Superior documentation and presentation skills. Ability to translate and simplify problems of considerable scope and complexity into manageable tasks with measurable requirements. Working experience of Product Life Cycle. Benefits Overview Global Bonus Program: Performance‑based bonuses paid twice yearly. 401(k) Plan: Pre‑tax retirement savings with company match. Medical, Dental & Vision: Multiple plan options including HMO, PPO, and HSA. Income Protection: Life, disability, and accident insurance at no cost. Flexible Spending Accounts: Healthcare and dependent care options. Employee Assistance Program: Free support for personal and work‑related issues. Flexible Time Off: Accrual starts at hire, increases with service. Paid Holidays: 13 company holidays annually. All Locations San Jose , California , United States Field of Activity Field Service Salary Range Bay Area Target Salary Range $100,560 - $155,400 DOE

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• 60-300.5(a)(6) Equal opportunity clause. All employment openings includes all positions except executive and senior management, those positions that will be filled from within the contractor's organization, and positions lasting three days or less. This term includes full‑time employment, temporary employment of more than three days' duration, and part‑time employment.

CCPA Notice for California Residents: Notice for California Residents: We collect personal information (PI) from you in connection with your application for employment with Advantest America, Inc., including some or all of the following categories of PI: identifiers and personal records (e.g., name, phone number, email address, employment history); commercial information (e.g., if we reimburse you for travel or other expenses during the application process); sensory information (e.g., recorded virtual interviews); professional or employment information (e.g., information provided in your resume and application, such as employment history); non‑public education records (e.g., educational institution transcripts and records); and inferences drawn from the above categories of PI. We collect your PI for our purposes, including performing operations related to your potential employment. To view the Advantest Privacy Policy, visit For additional details or if you have questions, contact us at View email address on click.appcast.io. EEO Statement Advantest is an Equal Opportunity Employer and embraces diversity in its employee population. It is the policy of Advantest to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. Advantest Way - Diversity, Equity, Inclusion and Belonging. At Advantest, diversity, equity and inclusion are at the core of who we are. We are continuing to build a culture where everyone feels a sense of belonging through our DE&I programs & initiatives. We strive to have a diverse, equitable and inclusive workplace to enable us to attract and retain candidates that feel a sense of purpose and empowerment. Our commitment to DE&I is unwavering and we are steadfast in our mission to continuously foster an environment of respect, trust and transparency. We value diversity and inclusion and believe employees of all backgrounds contribute to our ongoing success. At Advantest, we celebrate and support the needs of our employees regardless of race, color, ethnicity, national origin, religion, age, disability, gender (including gender expression and gender identity), sex and sexual orientation. DE&I at Advantest is more than words to us, they are the Advantest Way. This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and record keeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select Decline to Identify for each question. Thank you for your voluntary cooperation. #J-18808-Ljbffr RadNet, Inc.