Customer Service & Solutions Advisor
$17.5 per hourAfni
Job Description
\nCustomer Service & Solutions Advisor
\nTucson, AZ | Full-Time | $17.50/hour | Paid Training
\nPay includes $17.00 base and $0.50 on-site differential + monthly bonus
\n\n
This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.
\n\n
Help customers solve problems that need a human touch.
\nWe’re hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider.
\nCustomers may use automated or AI-assisted support before reaching you, so you’ll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions .
\nWhat You’ll Do
\n- \n
- Listen, ask questions, and uncover what customers really need \n
- Research and resolve account, billing, service, device, and technical concerns \n
- Troubleshoot issues requiring additional support \n
- Recommend and sell products, services, upgrades, or additional lines based on customer needs \n
- Confidently handle frustrated or challenging customers \n
- Help retain customers by finding solutions that address their concerns \n
- Navigate multiple systems and resources to resolve customer concerns \n
- Work toward established customer experience and performance goals \n
You’ll Be a Great Fit If You:
\n- \n
- Enjoy helping people and solving problems \n
- Communicate confidently and professionally \n
- Think critically and ask good questions \n
- Are comfortable recommending and selling products and services \n
- Are motivated by goals and results \n
- Can remain professional during challenging conversations \n
- Are comfortable with technology and learning new systems including Ai assisted tools \n
- Are dependable and open to coaching and feedback \n
Previous call center experience is helpful but not required. Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills.
\nWhat We Offer
\n- \n
- $17.50/hour starting pay (includes $17.00/hr. base wage and $0.50 onsite differential) \n
- Full-time, 40-hour work week \n
- Paid training \n
- Medical, dental, and vision insurance \n
- Paid time off \n
- Career growth and advancement opportunities \n
How can you join the Afnimazing team?
\nYou can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!
\n \n \n- \n
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What are the qualifications to be a Customer Service Representative at Afni?
\n- \n
- Six months of customer service experience \n
- Must be 18 years of age \n
- Must have GED or High School Diploma \n
- Must be legally permitted to work in the United States \n
\n
Vacancy posted 25 days ago
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