Disputes Specialist
Virtual Vocations Inc
Serving as a disputes subject matter expert, the full-time Disputes Specialist will handle the intake, investigation, and resolution of card and ACH disputes, working remotely or from locations in San Francisco, New York, or Portland while ensuring a positive user experience and balancing risk. Key responsibilities Handle dispute intake and resolution processes, including pre-arbitration and arbitration cases Work with partners and internal teams to assess the validity of filed disputes Manage a high-volume caseload while meeting performance targets across key quality and productivity metrics Required qualifications 2-5+ years of experience in customer support or investigations, with a focus on disputes Experience in banking, fintech, or financial services Familiarity with card scheme chargeback rules (Visa or Mastercard) is a plus Experience with Zendesk or similar CRM tools Knowledge of banking products such as ACH, International Wires, and debit/credit cards
Vacancy posted 1 day ago
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