Dispute Resolution Specialist

Immediate need for a talented Dispute Resolution Specialist . This is a 06 months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-21004

Pay Range: $30 - $35/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Conduct compliance reviews of customer complaints related to regulated money movement services, reviewing account history, case notes, transaction records, and customer interactions across internal systems to build a complete and accurate picture of each matter.
• Review and interpret the scope of assigned compliance and legal matters, escalating to compliance or legal staff when clarification is needed and following established process documents with limited oversight.
• Compile and organize research findings into clear, well-structured summaries and document packages, formatted to meet legal and compliance requirements, for handoff to the compliance or subpoena team.
• Maintain meticulous records of research activities, documents reviewed, and production status for each matter in the case management database.
• Partner with paralegals, attorneys, and cross-functional teams (Finance, Customer Support, Compliance) to gather complete information and resolve open questions promptly.
• Support the subpoena team by researching and extracting documents specifically responsive to legal requests, navigating multiple internal platforms-including Salesforce, QuickBase, and proprietary tools-to locate precise records.
• Safeguard the confidentiality of all legal and compliance matters, documents, and outcomes both internally and externally in strict adherence to client policy.

Key Requirements and Technology Experience:

• 2 years of experience in a compliance, customer dispute resolution, or legal/investigative support role, preferably within a financial services, fintech, or SaaS company with regulated money movement or payments products.
• Demonstrated experience conducting research across multiple systems and synthesizing findings into clear, organized deliverables.
• Preferred: hands-on experience with Salesforce; ability to query and navigate records efficiently to locate responsive data.
• Experience with regulatory compliance, consumer financial protection, or money movement services a strong plus.
• Exceptional attention to detail and the ability to review high volumes of case records, identify relevant facts, and synthesize findings into a clear, accurate narrative.
• Ability to maintain strict confidentiality of all legal matters, documents, and outcomes in compliance with client policy and applicable law.
• Able to follow complex process documents with limited oversight and escalate appropriately when ambiguity arises.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets); experience with QuickBase or similar database tools a plus.
• High level of professionalism, self-motivation, and sense of urgency with the ability to manage multiple competing priorities under tight deadlines.
• Regularly exercises sound judgment in making decisions and recommendations in the context of compliance investigations and legal research.
• Strong written and verbal communication skills; able to summarize complex research findings for both legal and non-legal audiences.
• Advanced research and analytical skills with proven ability to locate specific records across disparate systems.
• Expert at managing multiple active matters simultaneously in a fast-paced legal and compliance environment.
• Demonstrates strong problem-solving abilities and proactively surfaces process improvement opportunities.
• Excellent organizational and project management skills; maintains accurate records and tracking throughout the full lifecycle of each assigned matter.
• Ability to maintain composure under pressure and make sound, well-reasoned decisions.
• Displays a high level of professional judgment, integrity, commitment, and teamwork.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

#san