Case Manager

Who We AreAt Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.POSITION SUMMARY:The Litigation Case Manager will exercise discretion and independent judgment to provide support to the Legal Department with litigation related matters associated with accounts serviced by Newrez. The Litigation Case Manager will provide litigation support to the Legal Department by appearing in-person and telephonic court appearances and depositions as it relates to the records custodial and servicing processes of Newrez. Through analysis and review by the Litigation Case Manager, litigation-related accounts will be monitored, and support given to the outside counsel to efficiently manage the litigation and ensure maximum recovery through the court system. Travel will be required.DESCRIPTION:Essential Functions, Duties, and ResponsibilitiesIndependently manage a portfolio of 150 litigated cases within the litigation inventory assigned by management.Support the Legal Department by appearing in-person and telephonically as a records custodian and fact witness at trials, depositions, mediations, etc. to explain servicing processes under oath as needed. Travel for appearance in person for trials that do not allow witnesses to appear telephonically will be required. Appear as a representative of the company to speak to the company’s policies and procedures, and interpretation of their application to the facts of a specific case.Ability to read, review, and interpret mortgage loan documents for the purpose of appearing as a fact witness on ligated matters.Settle litigation cases and complaints with discretion and independent judgement utilizing approved settlement authority by clients and internal management.Coordinate efforts directly with the firms for efficient and effective responses to all requests for discovery to include admissions, interrogatories, and production documents.Research pertinent points of law that affect the recovery efforts.Provide information support to the legal recovery efforts.Identify and escalate to Supervisor any issues that cause liability or are above authority level.Identify and escalate to Supervisor any trends that could become problematic in future suits.Receive and process all correspondence received on accounts placed with assigned attorneys.Ensure that all actions, discovery, and witness requirements and obligations are tracked through Legal Tracker, Servicing Director, or other tracking databases.Monitor time and legal fees in relation to outsourced projects and legal matters.Prepare expense reimbursements and perform clerical tasks, as needed.Prepare and maintain various spreadsheets and reports, including client reports for in-house counsel or other parties as required.Attend client or executive meetings and document discussions for in-house counsel.Work with management and other team members to ensure all appearances are covered as needed.Assist on any special projects assigned by management.Accept special tasks as necessary and assume responsibility for successfully achieving objectives.Ability to effectively and accurately convey information to others.Performs related duties as assigned by management.Qualifications and Education Requirements:Bachelor’s degree or Paralegal Certification.3+ years of work-related experience.2+ years of litigation paralegal or mortgage company experience preferred.Experience in the legal field with law firm preferred.Experience with legal case management and spend software such as Legal Tracker.Knowledge of general corporate law principles and structure, and the essentials of basic contract law.Knowledge of real estate contracts and transactions, including mortgage and foreclosure law.Position may require ability to travel up to 20%.Skills, Abilities, and Knowledge:Must have strong communication skills; strong analytical skills; and strong organizational skills with attention to detail.Must be effective in multi-tasking and be goal oriented.Must be able to work on a team or independently with minimal supervision.Must have a valid driver's license.Excellent communication skills, both verbal and written.Ability to work independently and manage time effectively.Ability to take direction from other Teammates to provide accurate testimony.Ability to work effectively remotely and while traveling.Work Environment and Physical Requirements:Working on-site at assigned office location.Regular and punctual attendance adhering to schedule established by leadership.Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.Sedentary work in a stationary position at a cubicle for prolonged periods of time.Constant repetitive motions required for operating a computer, such as typing and managing phone calls.Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.Additional Information:While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.Why NewrezWe’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.Company Benefits:We offer benefits, programs, and perks that support you in every aspect of your life.Medical, dental, and vision insuranceHealth Savings Account with employer contribution401(k) Retirement plan with employer matchPaid Maternity Leave/Parental Bonding Leave/Caregiver LeaveAdoption AssistanceTuition & Certification reimbursementEmployee Mortgage Loan ProgramThe Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardshipsNewrez NOW:Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)Matching Gifts Program - dollar-for-dollar up to $1,000Access to grants, nonprofit resources, and volunteer opportunitiesMore than $6,000,000 donated since 20201 in 5 employees participates in at least one Employee Resource Group (ERG)Equal Employment OpportunityWe're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. 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