AI-First Customer Success Manager (Role onsite in NoHo, LA)

AI-First Customer Success Manager (Role onsite in NoHo, LA) 2 days ago Be among the first 25 applicants This range is provided by Puffy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $90,000.00/yr - $110,000.00/yr Direct message the job poster from Puffy Position Customer Success Manager Compensation $90,000 - $110,000 USD/year + up to 10% performance bonus Location North Hollywood, CA (On-site) Responsibilities Architect the Complete Customer Journey Infrastructure: control our entire Customer Service system—including Zendesk CRM, Alhena AI chatbot, and next-wave automation tools—to ensure maximum uptime, efficiency, and ROI. Translate Leading-Edge AI into a World-Class Customer Experience: pilot new AI technologies—e.g., voice analysis and sentiment detection—to design automated workflows that resolve customer issues instantly, and engineer flawless AI‑to‑human handoffs for more complex needs. Champion a Culture of Data-Driven Service Excellence: build the master dashboard for all CS operations, establish QA frameworks that guarantee a standard of excellence for both AI and human interactions, and deliver weekly performance reports that turn raw data into actionable strategies for improving customer satisfaction. Qualifications 5+ years of operations management or customer service/success leadership experience in high-performance e-commerce environments. Deep, systems-thinking ability focused on process mapping and workflow optimization. Proven ability to lead and develop teams, specifically training agents on new technologies. Highly analytical and data-fluent, comfortable building dashboards and interpreting complex datasets. Expert-level Zendesk administration knowledge and hands-on AI chatbot training experience. Genuine AI-first mindset. Benefits & Culture World-class lifestyle and advanced AI-native customer operations toolbox. Autonomy as an “owner”—make decisions and see them through. Relentless speed and precision—execute with urgency. Demand excellence and push the boundaries of your craft. Collaboration across teams—go all‑in on critical projects. Success Metrics In 12‑24 months, build a nearly autonomous support system that allows our sales team to focus entirely on driving growth, while accelerating your path to leadership. Ready to Shape Your Story? Click "Apply" and take the first step. #J-18808-Ljbffr Puffy