Account Manager

The Account Manager, Chronic Care Management (CCM) serves as the primary relationship owner between +MEDRITE Concierge Services and its network of referring providers, practice partners, and health system clients. This role drives enrollment growth, ensures program performance, and sustains the patient and provider experience across +MEDRITE’s CCM portfolio. The ideal candidate is a clinically-informed, relationship-driven professional who thrives at the intersection of healthcare services, population health, and business development. KEY RESPONSIBILITIES Client Relationship Management Serve as the dedicated point of contact for assigned physician practices, specialty groups, and health system partners. Conduct regular in-person and virtual touchpoints to review program performance, address escalations, and identify growth opportunities. Build and maintain trust-based relationships with practice administrators, care coordinators, and clinical leadership. Develop and execute account-level strategies to drive eligible patient enrollment into +MEDRITE’s CCM program. Educate referring providers and staff on CCM eligibility criteria, care plan structure, and billing compliance requirements under CMS guidelines. Collaborate with internal care coordination teams to ensure smooth onboarding of newly enrolled patients. Program Performance & Reporting Monitor key performance indicators including enrollment rates, patient retention, care plan completion, and monthly billing reconciliation. Prepare and deliver monthly account performance reports and quarterly business reviews (QBRs) to practice partners. Identify patients at risk for dis-enrollment and partner with care teams to address gaps in engagement. Cross-Functional Collaboration Work closely with the Clinical, Operations, and Billing teams to ensure program fidelity and resolve account-level issues. Partner with the Director of CCM Operations on all initiatives Represent the voice of the client internally, advocating for process improvements that enhance the provider and patient experience. Compliance & Documentation Ensure all account activity and communications are documented in the system in a timely and accurate manner. Maintain working knowledge of applicable CMS CCM regulations, Medicare Physician and HIPAA standards. Support audit readiness by ensuring proper documentation practices are followed across assigned accounts. QUALIFICATIONS Education Bachelor’s degree in Healthcare Administration, Business, Public Health, Nursing, or a related field required. Master’s degree (MHA, MBA, MPH) or clinical licensure (RN, LPN, LCSW, or similar) Experience Minimum 3–5 years of experience in healthcare account management, client success, population health, or a related role. Prior experience with Chronic Care Management, care coordination, or value-based care programs preferred. Demonstrated track record of managing a book of accounts and meeting or exceeding growth and retention targets. Familiarity with CMS Chronic Care Management billing codes (CPT 99490, 99491, 99487, 99489) strongly preferred. Exceptional interpersonal and communication skills; ability to engage clinical and non-clinical stakeholders with equal fluency. Strong analytical skills with the ability to translate data into actionable insights and client-facing narratives. Highly organized with the ability to manage a multi-account portfolio and competing priorities effectively. Proficiency in CRM platforms (Salesforce or equivalent), EHR systems, and Microsoft Office Suite. Self-directed, solutions-oriented, and comfortable operating in a fast-paced, growth-stage healthcare environment. WHAT WE OFFER Competitive base salary with performance-based incentive compensation. Comprehensive benefits package including medical, dental, vision, and life insurance. 401(k) with employer match. Paid time off, and professional development support. The opportunity to play a meaningful role in improving health outcomes for high-risk, chronically ill patients across the New York metro area. #J-18808-Ljbffr