IT Support

IT Support

Houston, Texas, United States

ON.energy is building the power infrastructure that makes the AI era possible. As AI demand surges past what the grid and traditional data centers can support, ON.energy provides a new class of power technology proven at gigawatt scale and trusted by the world's leading cloud and AI companies. Our systems are already deployed across 2.5 GW of hyper-scale campuses, validated by top U.S. national labs, and certified for grid-safe operation by major utilities. With real products in the field, we're scaling faster than the grid can, transforming power from a bottleneck into a competitive advantage for the companies building the future.

Culture: ON is made up of a dynamic team passionate about accelerating the decentralization and decarbonization of the grid. We are achieving this through technology solutions and services that create value for customers, the electric grid, our environment, and the company.

We value: Agility, excellence, creativity, and independence.

Location: Onsite in our Coconut Grove, Miami office.

Position: We are looking for a candidate who is eager to learn and grow in the IT area, able to manage their time efficiently, with good judgment to decide between priorities, willingness and experience in following standards, guidelines and frameworks, and with experience in Windows OS and applications, to perform and be highly responsible in the role of IT Support at On.Energy.

Main responsibilities will include:

• Support and compliance with corporate guidelines.
• Maintain and safeguard corporate assets.
• Maintain and propose best practices in the IT area.
• Keep the Infrastructure and Systems used at On.Energy in proper working condition.
• Attend to and resolve user requests.
• Manage, execute, and follow up on tasks through to completion and closure.
• Install, configure, and keep all Software up to date.
• Maintain confidentiality and safeguard all personal data belonging to users and corporate data belonging to On.Energy.
• Report to the Technology and Software Management teams.

Requirements

Essential:

• IT professional with 3 to 5 years of experience in the area.
• Strong willingness to record and document tasks, events, and incidents.
• Experience in installation, configuration, and updating of Windows 10/11 Pro.
• Experience in Windows user administration.
• Experience in installation, configuration, and updating of applications on Windows.
• Experience with TPM 2.0 and BitLocker.
• Experience with administration, control, and remote support applications.
• Experience working remotely.

Preferred:

• Experience in Risk Assessment.
• Experience with Linux.
• Experience in disk image creation/restoration.
• Experience with Agile Methodologies.

Skills

Excellent interpersonal skills, strong focus on delivering excellent results, excellent disposition for teamwork, strong communication skills, high sense of responsibility, strong ability to analyze and prioritize, and strong time-management skills.

For US-based roles - What you'll get:

• Competitive salary + annual performance-based bonus eligibility
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays

For Mexico-based roles - What you'll get:

• Competitive salary + annual performance bonus eligibility
• Christmas Bonus (Aguinaldo): 30 days
• Major medical expenses and life insurance
• Paid time off and holidays (per local policy)

For all roles:

• Professional development and growth opportunities
• Opportunity to grow with a mission-driven team shaping the future of clean energy
• Equal Opportunity: ON.energy is committed to equal employment opportunity and to maintaining a work environment free of harassment, discrimination, or retaliation.
• Accommodations: If you need an accommodation during the application process, email View email address on click.appcast.io
• Benefits vary by role and location and are subject to change.