Urgent Billing Specialist

Benefits:

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Organization Overview

Across The Life Span, PLLC (ATLS) is an integrated behavioral health, primary care, and opioid addiction treatment organization serving Caswell County and surrounding communities in North Carolina under NC Medicaid. Our mission is to provide compassionate, whole-person care across all stages of life, ensuring equitable access to high-quality clinical and administrative services. ATLS operates multiple clinical sites across Roxboro, Yanceyville, and Greensboro, NC.

Position Summary

The Billing Specialist is responsible for the accurate and timely submission, follow-up, and reconciliation of claims across ATLS primary care and behavioral health service lines. This position requires in-depth knowledge of CPT coding, NC Medicaid billing rules, and NCTracks workflows. The Billing Specialist works closely with clinical and administrative staff to ensure revenue cycle integrity, regulatory compliance, and timely reimbursement. This is a hybrid position operating four (4) days remote and one (1) day in-office per week, with the expectation of on-demand availability and full participation in all required meetings.

Key Responsibilities

Claims Submission & Billing

Submit clean claims to NC Medicaid/NCTracks and other payers for primary care and behavioral health services

Apply accurate CPT, ICD-10, and HCPCS codes in compliance with payer-specific guidelines

Ensure correct use of E/M codes, behavioral health service codes, and specialty billing codes (e.g., joint injections, medication management, OAT/MAT services)

Verify prior authorizations and service authorizations are in place prior to claim submission

Submit claims within required timely filing windows for all applicable payers

Revenue Cycle & Denial Management

Monitor claim status and proactively follow up on unpaid, denied, or rejected claims

Analyze denial patterns and implement corrective actions to reduce denial rates

Submit timely and accurate appeals for denied claims with appropriate clinical documentation

Reconcile payments against expected reimbursement and post payments accurately to accounts

Generate and review accounts receivable aging reports and escalate outstanding balances as appropriate

Compliance & Documentation

Maintain thorough knowledge of NC Medicaid Clinical Coverage Policies applicable to ATLS service lines (including 8A, 8C, 8G, and primary care)

Ensure billing practices comply with HIPAA, NC Medicaid, and federal billing regulations

Maintain current knowledge of NC Medicaid fee schedules, billing updates, and NCTracks system changes

Accurately document billing activity, adjustments, and correspondence in the EHR and billing systems

Collaboration & Availability

Collaborate with clinical staff, and Medical Director to resolve documentation and billing discrepancies

Attend all required in-person and virtual staff meetings, trainings, and compliance reviews

Remain available on-demand during core business hours to address urgent billing matters

Report billing concerns, compliance issues, or payer changes to leadership in a timely manner

Perform other duties as assigned by the CEO/Medical Director

Minimum Qualifications

Bachelor's degree in Health Information Management, Business Administration, Healthcare Administration, or a related field

Minimum of two (2) to five (5) years of medical billing experience, with direct experience in primary care and behavioral health billing

Demonstrated proficiency in CPT coding for primary care and behavioral health services

Demonstrated proficiency in NC Medicaid billing, including NCTracks claim submission and follow-up

Working knowledge of ICD-10-CM diagnosis coding and HCPCS Level II codes

Experience with EHR/billing platforms and electronic claim submission

Strong analytical, organizational, and written communication skills

Ability to work independently in a remote environment with minimal supervision

Preferred Qualifications

Certified Professional Coder (CPC) or Certified Medical Reimbursement Specialist (CMRS) credential

Experience with NCTracks, MedBridge, or similar NC Medicaid billing systems

Familiarity with value-based care quality reporting requirements under NC Medicaid

Experience supporting opioid addiction treatment (OAT/MAT) billing and service authorization

Experience in a multi-site or multi-provider behavioral health or integrated care organization

Work Schedule & Environment

This is a hybrid position. The Billing Specialist will work four (4) days per week remotely and report in-person to the Roxboro, NC office location one (1) designated day per week. The employee must be available on-demand during core business hours and must attend all mandatory in-person and virtual meetings as scheduled. Schedule flexibility may be required to meet organizational needs. Reasonable accommodations will be made for qualified individuals with disabilities.

Equal Opportunity Employment

Across The Life Span, PLLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

Flexible work from home options available.