Operations Manager

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description Lead with Purpose. Empower People. Shape Guest Experiences. At Delta Hotels by Marriott Woodbridge, managed by Rebel Hotel Company, we believe that hospitality is more than clean rooms and check‑ins — it’s about people, moments, and lasting impressions. We’re looking for a Rooms Operations Manager who thrives on leading teams, creating exceptional guest experiences, and making a real impact. This is your chance to grow with Rebel Hotel Company, a forward‑thinking hospitality group that empowers leaders to be bold, authentic, and innovative. If you’re a hands‑on leader ready to inspire, we want you on our team. What You’ll Do Lead and mentor the Front Office & Housekeeping teams with a people‑first approach. Deliver seamless, guest‑focused service that builds loyalty and drives satisfaction. Manage daily operations, including scheduling, payroll, and brand compliance. Partner with Sales, F&B, and Engineering to ensure a unified guest experience. Monitor guest satisfaction scores and develop action plans to improve performance. Foster a culture of teamwork, training, and continuous improvement. What Makes This Role Special You’re not just managing departments — you’re shaping the guest journey from arrival to departure. Rebel Hotel Company gives leaders a real voice in decisions — you’ll make an immediate impact. Be part of a global brand (Marriott) with the backing of a boutique‑style management company (Rebel). Work in a dynamic environment where flexibility, creativity, and growth are valued. What We’re Looking For 3+ years of leadership experience in Rooms Division, Front Office, or Housekeeping. Marriott or branded hotel background strongly preferred. A strong communicator and motivator who leads by example. Flexible, guest‑focused, and detail‑oriented, ready to thrive in a fast‑paced environment. A growth‑minded leader who is passionate about people and hospitality. Why Join Rebel Hotel Company Competitive salary + performance incentives. Marriott travel perks and global discounts. Comprehensive benefits package (health, dental, vision, 401k, PTO). Career advancement opportunities within Rebel’s growing portfolio and Marriott International. A people‑driven culture that values passion, purpose, and innovation. Job Details Job Type: Full‑time Work Location: In person Schedule options: 10‑hour shift, 12‑hour shift, 8‑hour shift, Day shift, Evening shift, Monday‑Friday, Night shift, Overnight shift, Weekends as needed Required schedule availability: Weekend availability required. Position Requirements At least one year of progressive experience in the Rooms Department at a hotel, or a four‑year college degree plus at least one year experience, or a two‑year college degree plus at least two years experience. Previous supervisory experience required. Proficient in Windows Operating Systems. Ability to evaluate and select among alternative courses of action quickly and accurately. Ability to work well in stressful, high‑pressure situations. Maintain composure and objectivity under pressure. Effective problem‑solving skills in the workplace. Ability to assimilate complex information from disparate sources. Effective listening and conflict resolution skills. Basic financial literacy and arithmetic skills. Clear communication ability. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner. Maintain regular attendance in compliance with scheduling standards. Maintain high standards of personal appearance and grooming, including dress code compliance. Adhere to Rebel Hotel Company standards and safety regulations. Obtain necessary certifications (Food Handlers, Alcohol Awareness, CPR, First Aid). Support engineering and housekeeping operations in absence of GM; supervise operations. Assist GM with financial reporting and corporate deadlines. Participate in MOD coverage as scheduled. Ensure training in service standards is ongoing. Assist GM in recruiting, hiring, and training for Guest Services. Address oversell settings and respond accordingly. Create a positive, team‑oriented environment focused on the guest. Maintain compliance with preventive maintenance and deep cleaning programs. Maintain a professional working relationship with managers, employees, and other departments. Ensure fair and equitable treatment of employees. Complete required corporate training modules and obtain certifications as needed. Promotional opportunities may require relocation to another property. Greet guests in public areas during peak times. Maintain hotel safe procedures. Attend scheduled meetings on property when scheduled. FSD Certification preferred. Weekend availability required. #J-18808-Ljbffr