Training Specialist

Company Description Angelina Italian Bakery is a New York City–based bakery known for its traditional Italian pastries, breads, and desserts. The bakery focuses on high-quality ingredients, classic recipes, and a welcoming atmosphere for guests and team members. Angelina Italian Bakery serves a diverse customer base, including local residents, visitors, and catering clients. The team values craftsmanship, consistency, and friendly service in a fast-paced, customer-facing environment. Role Description The Training Specialist is a full-time, on-site role based in New York, NY. This position is responsible for designing, delivering, and updating training programs for front-of-house, back-of-house, and support staff, with a focus on product knowledge, service standards, and food safety. Day-to‑day tasks include conducting new hire orientations, leading small-group and one‑on‑one training sessions on the bakery floor, and providing ongoing coaching to reinforce best practices. The Training Specialist will create training materials such as checklists, job aids, and short guides tailored to bakery operations and customer service scenarios. The role also involves assessing training needs, gathering feedback from team members and supervisors, tracking completion of training activities, and collaborating with management to support continuous improvement and consistent guest experiences. Qualifications Strong communication skills, including clear verbal instructions, active listening, and the ability to give constructive feedback. Training & development and training experience, with a demonstrated ability to onboard, coach, and upskill staff in a hospitality or retail environment. Instructional design skills to create practical, role‑specific training materials, checklists, and simple learning resources. Customer service experience, preferably in food service, bakery, café, or restaurant settings, with a focus on guest satisfaction and service consistency. Proven ability to work on-site in a fast‑paced, hands‑on environment and adapt training to different learning styles and shift schedules. Strong organizational and time‑management skills, with the ability to manage multiple training initiatives at once. Familiarity with basic food safety, hygiene standards, and point-of-sale operations is preferred. High school diploma or equivalent required; additional education or certifications in training, education, hospitality, or a related field are a plus. #J-18808-Ljbffr Angelina Italian Bakery