Associate Customer Success Manager, Uber Direct Enterprise

Uber Direct is one of Uber's fastest growing businesses, enabling Merchants to unlock last‑mile delivery for their customers via their own e‑commerce channels (outside of the Uber Eats marketplace). We have developed strategic partnerships with key Merchants across Online Food Delivery and are seeking an Associate Customer Success Manager to join our growing team. As an Associate Customer Success Manager, you will serve as a trusted partner to our merchant partners, developing long‑lasting relationships to support and grow their business on our platform. You will work collaboratively with Sales, Operations, Product, and other technical counterparts to develop, implement, and automate critical business processes to better manage the day‑to‑day performance of our merchants. We are seeking an individual who: Part Operator Part Strategist: you see the forest from the trees and have the ability to get into the weeds with your clients while also establishing a vision for both their and our growth. Remains Calm, Cool & Collected: you find focus in fast‑paced, sometimes ambiguous environments, welcoming new challenges with open arms. Challenges the Status Quo: you possess an insatiable appetite to solve strategic problems by quickly getting to the core of an issue through investigation, data and analysis, voicing your opinion for improvement. Demonstrates Empathetic Leadership: you understand the importance of diversity in the workplace and foster connections with peers by putting people first and building personal relationships. What You’ll Do Own and manage a portfolio of top partners, establishing key relationships to enable their business growth and operational improvement. Act as the partner’s point of contact handling inquiries, resolving conflicts, and providing timely solutions. Engage with your portfolio and work cross‑functionally with internal teams to identify and drive growth opportunities, building better features and products. Set and track account KPI targets in a QBR context (including expansions, rollouts, and new partner initiatives). Collaborate with leadership to set organizational strategy, and rapidly execute against it. Travel up to 20% per quarter for recurring Business Reviews / Partner syncs as needed. Basic Qualifications 2+ years of full‑time experience in customer success, account management or strategic relationship management. Bachelor’s Degree. Preferred Qualifications 2+ years experience in management consulting or strategic operations. Thrives in a fast‑paced, growth‑focused environment. Strong problem‑solving skills; ability to roll up your sleeves, dive into details, and communicate recommendations. Excellent storytelling and relationship‑building skills. Previous experience managing large enterprise accounts. Highly creative; passion to change and revolutionize the delivery industry. For Chicago, IL‑based roles: base salary range USD$81,000–USD$90,000 per year. For New York, NY‑based roles: USD$90,000–USD$100,000 per year. For San Francisco, CA‑based roles: USD$90,000–USD$100,000 per year. For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award and other types of compensation. All full‑time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at #J-18808-Ljbffr Uber