Customer Success Manager, Enterprise

Job Description

Job Description

Dealpath is looking for a self-motivated Customer Success Manager to join our growing team in San Francisco, CA!

As an Enterprise CSM at Dealpath, you'll manage a portfolio of 30–40 enterprise accounts for some of the world's most sophisticated institutional real estate investors — firms like Blackstone, MetLife, and Nuveen. Your customers are investment professionals deploying hundreds of millions of dollars into commercial real estate each year. This is a high-touch role where success means becoming a trusted advisor, not just a support contact.

• Manage a book of business — 30–40 enterprise accounts as the primary relationship holder for investment teams and C-suite stakeholders
• Drive adoption and value — define success criteria early and make sure every customer can articulate what Dealpath is doing for their business
• Lead QBRs and EBRs — data-driven business reviews that keep customers aligned and build the case for renewal
• Lead renewals end to end — build the case well before the contract date, not at the finish line
• Identify and grow upsell opportunities — grounded in a deep understanding of each customer's investment strategy
• Be the voice of your customers internally — synthesize feedback to product, engineering, and sales
• Develop genuine CRE expertise — advise customers on configuring Dealpath to their workflows and become a trusted subject matter expert
• Stay close to our AI roadmap — our customers are actively asking about AI and our CSMs are on the front lines of how it lands

• 1.5–4 years as a CSM or Client Success Manager at a B2B SaaS company — direct account ownership, not a team management role
• Proven renewal and upsell experience — end to end, not supporting someone else's process
• Enterprise account experience — multi-year contracts and executive-level stakeholders
• QBR/EBR experience — comfortable leading data-driven business reviews
• Clear, polished communicator — skilled at building credibility with C-suite stakeholders including CIOs and Heads of Acquisitions
• Excel/Google Sheets proficiency — you'll use it regularly
• Curiosity about AI
• Bachelor's degree or equivalent experience

• Experience in CRE tech, proptech, or adjacent financial technology (alternative investment platforms, private capital software)
• Background supporting a complex, configurable SaaS product requiring deep domain expertise
• Familiarity with the CRE acquisition process
• Salesforce experience

The Perks & Culture:

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
• 401(k) retirement plan.
• Paid Parental Leave.
• Flexible Time Off (FTO) policy.
• Commuter benefits program.
• Monthly wellness reimbursement to support physical and mental well-being.
• Hybrid Work Policy, 3 days in office (Tues/Wed/Thur).
• The estimated pay range for California candidates is $95,000 - $100,000 base, & $10,000 - $25,000 variable compensation.
• This position is also eligible for Dealpath's equity plan.
• Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer.
• Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.
• Interviews may include AI-assisted note-taking tools in accordance with applicable privacy requirements.

About Dealpath :

Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world.

Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, CBRE, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the "Top Technology" at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future.

Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.

We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!