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IT Customer Support Analyst

CoxHealth

Facility Chase Building: 303 E Republic Rd, Springfield, Missouri, United States of America, 65807 Department 1709 IT Service Desk Scheduled Weekly Hours 40 Hours 7:00 am - 3:30 PM Mon - Fri Work Shift Day Shift (United States of America) About CoxHealth CoxHealth Is a Leading Healthcare System Serving 25 Counties Across Southwest Missouri And Northern Arkansas. The Organization Includes Six Hospitals, 5 ERs, And Over 80 Clinics. CoxHealth Has Earned the Following Honors For Workplace Excellence Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025). Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits | CoxHealth Job Description The Information Technology Customer Support Analyst will be responsible for providing technical support to end‑users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end‑users, and ensuring that all issues are resolved in a timely and effective manner. The Analyst will also document support requests and maintain accurate records of support incidents. Education and Experience Preferred: Associate’s degree in Computer Science, Information Technology. Preferred: 1 year of experience in IT customer support, with a focus on end‑user support and troubleshooting. Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications. Strong communication skills, empathy, and patience to effectively assist end-users with technical issues. Ability to diagnose and resolve simple technical problems such as password resets and basic software issues. Ability to effectively document support requests and solutions for future reference. Licensure / Certification / Registration None #J-18808-Ljbffr CoxHealth

Vacancy posted 3 days ago
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