AMS AM Account Operations Manager

AMS AM Account Operations Manager

The HP Additive Manufacturing print business is a growing business unit that provides world-class 3D printing solutions, unlocks new business opportunities, and drives profitable growth in the AM Market.

The AMS AM Account Operations Manager role is critical to support the AM business model. You will be the E2E Sales Operations Coordinator across eBusiness, Quote to Cash and Post-Sales Support, representing a single point of contact for the customer for all operations issues. You will work with the Sales Organization, Business unit, Supply Chain, Channel operations, and Services as well as several other support organizations to ensure seamless operations and outstanding customer experience.

We're looking for a highly motivated candidate with strong customer mindset and problem-solving skills, and great attention to detail with experience across different operational areas.

Main responsibilities:

• Manage all Customer Business Operations issues for designated accounts, including strategic AMS accounts.
• Support Regional Sales & Category teams with seamless Quote to Cash processes
• Scope includes: HW Direct, HW Indirect, Aftermarket Products in different platforms
• Direct Hardware business
• Manage direct hardware agreements from creation to revenue recognition
• Facilitate C&C and legal approval
• Own Customer Set up in HP system: new Customer set up, maintenance, customer data accuracy
• Prepare quotes / orders with sales & customer
• Receive order from customer / validate order vs. OPG (pre order entry) -> coordination with Order Management team for order entry
• Receive physical claim request from customer -> warranty check (new) -> coordination with Order Management team for execution
• Answer customer request (e.g. order status, delivery status, etc.) -> coordination with Order Management/Supply Chain team for exceptional requests
• Ensure opportunities are updated with the corresponding sales stage information
• Facilitate invoicing issues with credit and collections
• Revenue Recognition: escalate non-standard deals to Finance for involvement
• Indirect Hardware business (2-Tier channel)
• Manage OPG creation and maintenance for indirect deals
• Work closely with distributor partner on OPG requests
• Aftermarket Direct (HP fulfilled) / Indirect (Distributor fulfilled) business
• Deal Coordination (Quote to Cash)
• Manage through Customer Onboarding including HP2B Catalog setup
• Prepare portal for ordering / ongoing portfolio maintenance
• Provide HP2B User management and Support
• Facilitate disputes, settlements
• Act as escalation point for any issues

Education and experience required:

• First-level university degree or equivalent experience, advanced degree is an advantage
• Advanced understanding of HPs core processes and customer requirements
• Broad operations background, AOM, CSSM or SC experience is an advantage
• Additive Manufacturing experience is an advantage

Knowledge & skills required:

• Customer mentality
• Problem solver
• Growth mindset; ability to make progress and proposal in an environment of non-standard processes and start up approach (learning by doing)
• Open minded and flexible to adapt to new way of doing things
• Excellent communication skills, negotiation and influencing skills.

The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

HP offers a comprehensive benefits package for this position, including:

• * Health insurance
• * Dental insurance
• * Vision insurance
• * Long term/short term disability insurance
• * Employee assistance program
• * Flexible spending account
• * Life insurance
• * Generous time off policies, including;
• * 4-12 weeks fully paid parental leave based on tenure
• * 11 paid holidays
• * Additional flexible paid vacation and sick leave

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job - Sales Operations

Schedule - Full time

Shift - Shift 1, 0% premium (United States of America)

Travel - Not Specified

Relocation - No

Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"