Customer Service Representative

Job Description

Job Description

About the Role:

We are seeking an entry-level Customer Service Representative to join a growing construction and millwork company. This is a customer-facing role ideal for someone with a background in retail, hospitality, or customer service who has an interest in cabinetry, woodworking, design, or construction. You will serve as a key point of contact for customers, providing office support, answering inquiries, coordinating orders, and ensuring an exceptional customer experience from start to finish. This is an excellent opportunity for someone looking to transition from retail or customer service into the construction and millwork industry while gaining valuable office and customer support experience.

Responsibilities:

• Greet and assist customers in person, over the phone, and via email.
• Answer questions regarding products, cabinetry, millwork, and project timelines.
• Enter customer orders and maintain accurate records.
• Coordinate with internal teams to provide project updates.
• Assist with scheduling appointments and customer consultations.
• Prepare quotes, invoices, and other administrative documents.
• Resolve customer concerns professionally and promptly.
• Support daily office operations and general administrative tasks.

Qualifications:

• 1+ years of customer service, retail, hospitality, or customer-facing experience preferred.
• Strong communication and interpersonal skills.
• Comfortable learning about cabinetry, millwork, and construction-related products.
• Proficient with Microsoft Office and basic computer systems.
• Highly organized with strong attention to detail.
• Positive attitude and willingness to learn.
• Experience in construction, woodworking, home improvement, or design is a plus but not required.

Ideal Candidate:

• Enjoys helping customers and building relationships.
• Has a retail or customer service background.
• Interested in cabinetry, woodworking, interior design, or construction.
• Thrives in a fast-paced office environment.
• Eager to learn and grow within the industry.