Director of Operations

Director of Operations

Overseeing Rooms, Food & Beverage, Spa & Wellness

Location: Estate Yountville, Napa Valley, CA

Reports To: General Manager

Position Overview

The Director of Operations is the second-in-command of the resort, responsible for overseeing all core operational departments including Rooms, Food & Beverage, Spa & Wellness, and Guest Experience. This role ensures seamless execution across all guest touchpoints, delivering exceptional, personalized service aligned with Forbes Travel Guide standards.

This leader drives operational excellence, financial performance, and team engagement, while continuously elevating the guest experience through innovation, attention to detail, and a strong on-the-floor presence.

Key Responsibilities

• Rooms Division Leadership
• Food & Beverage Operations
• Spa & Wellness Leadership
• Operational Integration & Guest Experience
• Financial & Strategic Performance
• Leadership & Culture
• Standards, Compliance & Safety

Qualifications

• 7–10+ years of progressive leadership experience in luxury hospitality operations
• Strong background across Rooms and F&B Spa experience highly preferred
• Proven track record of driving financial performance and guest satisfaction
• Experience with Forbes Travel Guide or equivalent luxury standards
• Strong financial acumen and experience managing multi-department operations
• Exceptional leadership, communication, and organizational skills

Core Competencies

• Operational Excellence: Delivers consistent, high-level execution across all departments
• Guest-Centric Leadership: Passion for creating personalized, memorable experiences
• Strategic & Financial Acumen: Balances profitability with luxury service delivery
• People Development: Builds strong teams and future leaders
• Innovation Mindset: Continuously seeks opportunities to elevate the guest journey

Leadership Philosophy

At Estate Yountville, we lead with Kindness in All That We Do, create Unforgettable Experiences, and embrace a culture of continuous improvement. The Director of Operations plays a critical role in bringing this vision to life across every aspect of the resort.

The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)