AGM / Assistant General Manager

Assistant General Manager (AGM)

The Assistant General Manager oversees daily front-of-house operations, ensuring exceptional guest experiences, smooth team performance, and profitable results. This role partners with the General Manager to lead staff, manage costs, and maintain high standards of hospitality and compliance.

Key Responsibilities

• Support hiring, training, scheduling, and performance management of team members
• Foster a positive, team-driven culture and resolve guest concerns professionally
• Oversee bar operations, including inventory, ordering, scheduling, and labor management
• Monitor food quality, safety, and sanitation; maintain DOH standards of 95+
• Manage labor, beverage cost, inventory, and financial controls
• Act as a hands-on leader, assisting staff in service roles when needed
• Maintain strong communication with the GM and executive team

Qualifications

• Minimum 2 years' experience as Assistant Manager or above in full-service restaurants
• Proficient with Toast, R365, Isolved, and Wisetail (or similar systems)
• Strong leadership, communication, and customer service skills
• Ability to manage labor and cost controls effectively
• ServSafe or equivalent certification required
• Flexible schedule, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand/walk for entire shifts and lift up to 40 lbs
• Comfortable working in a fast-paced environment with exposure to heat, cold, and kitchen equipment

Benefits

• Parking allowance or reimbursement (taxable; valid license/registration required; must follow parking policy)
• Bonus up to 5K per year paid quarterly
• Health/dental/vision
• 25K life insurance if they get the dental
• Eligible at 60 days
• 401K (no match yet)
• 5 paid holidays per year (restaurant closed)
• Plus 15 days vacation first year
• Plus state-required sick days