Retirement Processing Help Desk Liaison

Retirement Processing Help Desk Liaison

The New York City Police Pension Fund (NYCPPF or the "Fund") is dedicated to providing superior service to its 33,000 active members and 53,000 retired members of the New York City Police Department. We remain committed to providing courteous, professional service by providing customized attention throughout our lifelong partnership with the uniformed staff of the NYPD and their families. We are looking for individuals with passion, dedication and commitment to excellence and innovation who are interested in adding to our dynamic and collaborative work environment.

The Retirement Processing Unit is responsible for scheduling sessions, preparing the details of a member's retirement and includes pension calculations, rollovers, post-retirement paperwork, etc. They are the first and last phase of the retirement process before a member separates from service. Under the direction of the Supervisor(s) of the Retirement Processing Unit, this candidate will be responsible for performing work as described below.

Duties and responsibilities include, but are not limited to, the following:

• Performs moderately complex data entry, record maintenance, and information retrieval using Microsoft Excel, Word, the Comprehensive Officer Pension System (COPS), and other computer-based systems;
• Reviews, verifies, updates, and maintains retirement-related records by conducting searches, entering data, and ensuring information accuracy across COPS, departmental databases, and Finest messages;
• Provides administrative and clerical support related to the processing of prospective retirees and resignations, excluding retirement calculations and the determination of retirement benefits;
• Provides accurate and timely information to members regarding tier status, retirement eligibility, retirement benefits, final withdrawal procedures, and applicable taxable implications;
• Responds to member inquiries by telephone and other communication channels in a professional, courteous, and timely manner, ensuring information provided is clear, concise, and accurate; escalates complex matters to appropriate personnel when necessary;
• Schedules, coordinates, and confirms retirement filing appointments for members of the service;
• Provides support to Retirement Processors by communicating with members on their behalf during processor absences, ensuring continuity of service, timely updates, and effective coordination of upcoming appointments;
• Work on special projects as designated by supervisor of Unit.

Work Location: 233 Broadway, New York, NY 10279 Shift: 8:30AM 4:30PM

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university; or 2. An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in "2" above; or 4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent. To be eligible for assignment to Assignment Level II, candidates must have, in addition to meeting the above Qualification Requirements, one more year of the satisfactory full-time experience described in "2" above. To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.

Preferred Skills

- Excellent communication and organizational skills - Strong computer skills, including Windows, Word, Excel, and database systems - Strong mathematical and analytical skills - Ability to multitask and manage competing priorities - Knowledge of NYPD organization, policies, and procedures.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.