Front Desk Agent

Equal Employment Opportunity We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Guest Service Agent Responsibilities Maintain an inventory of vacancies, reservations and room assignments. Possess a working knowledge of the reservations department. Take same‑day reservations and future reservations when necessary. Follow cancellation procedures. Know room locations, types of rooms available, and room rates. Register arriving guests and assign rooms. Coordinate room status updates with housekeeping by notifying them of all check‑outs, late check‑outs, early check‑ins, special requests and part‑day rooms. Coordinate guest room maintenance work with engineering and maintenance. Use persuasive selling techniques to sell rooms and promote other services of the hotel. Know daily activities and meetings taking place in the hotel. Report any unusual occurrences or requests to the manager or assistant manager. Manage and resolve all guest complaints in a professional and courteous manner. Process guest check‑outs and handle monetary transactions. Maintain guests’ privacy. Maintain a high level of professional appearance and demeanor. Perform other duties as assigned. Qualifications High school diploma or equivalent. Previous hotel‑related experience preferred. Ability to communicate with public, hotel staff, and management in a professional manner. Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit, check‑cashing, and cash‑handling policies and procedures, and to properly secure guest information. Ability to learn safety, emergency, and accident prevention policies and procedures. Skilled in the use of front office equipment. Knowledge of proper telephone etiquette. Ability to work a flexible schedule, including weekends and holidays. Shift Schedule Shift schedules are 7 a.m. – 3 p.m. and/or 3 p.m. – 11 p.m. Rotating days and evenings. Employment Type Full‑time and/or part‑time. Non‑exempt. Location Division: Fairfield Inn & Suites by Marriott Fort Smith. Employer: FSA Lodging LLC. This position is currently accepting applications. #J-18808-Ljbffr