Collections Specialist

Job Title Manage a portfolio of business-to-business accounts, driving collection efforts on outstanding balances while maintaining strong customer relationships. Communicate directly with customers regarding payment status, cash flow challenges, and account resolution, utilizing a consultative and relationship-based approach. Responsibilities Review aging reports, account holds, and collection priorities to ensure timely resolution of past-due balances. Partner with Customer Care and Sales teams to address customer concerns, resolve disputes, and support payment collection efforts. Research and resolve invoice discrepancies, billing issues, and other obstacles impacting payment. Utilize SAP and other internal systems to document account activity, track collection efforts, and maintain accurate customer records. Monitor customer payment trends and account exposure, escalating concerns and recommendations as needed. Exercise sound judgment and problem-solving skills to navigate complex customer situations and support overall cash flow objectives. Essential Skills 2+ years of Collections experience, B2B (heavy in customer relationships) 1+ year of intermediate Excel experience (utilizing v-lookups, pivot-tables in daily work) Additional Skills & Qualifications 2+ years of SAP experience Job Type & Location This is a Contract to Hire position based out of Eden Prairie, MN. Pay and Benefits The pay range for this position is $26.00 - $31.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Eden Prairie, MN. Application Deadline This position is anticipated to close on Jul 16, 2026.