Intimissimi Sales Lead FT at its Flatiron, NYC - IBV5 location

divh2Intimissimi Sales Lead FT at its Flatiron, NYC - IBV5 Location/h2pSalary Range $17.50 - $27.50 Hourly Position Type Full Time Category Retail/ph3Description/h3pThe Sales Lead is a crucial role for the store with a passion for client service and an expertise in fashion always representing the Oniverse Key values: Open Mind, Passion, Pragmatism, Teamwork and Goal Orientation./ppThe Sales Lead focuses on providing a superior level of customer service to clients, while increasing conversion and retention, to drive business revenue and inspire brand loyalty. The Sales Lead will work together with the team and reports to the Boutiques Manager. The Sales Lead will focus on the development of new clients, converting walk-in traffic into Intimissimi ambassadors by creating excitement and desire around the product, sharing customized fashion tips and providing high-level of professionalism. The Sales Lead role requires a positive, goal oriented, outgoing and engaging personality, always taking the first step to engage with clients. The Sales Lead demonstrates high level of skill to interact with the clients and identify their needs that will potentially maximize their sales commissions every week./ppBe a mentor for your Teammates! You always demonstrate Oniverses Key Values: Open Minded, Authentic, Passionate, Dynamic, Team Player, Pragmatic!/ppOPEN MINDED: Open to learning and receiving guidance and feedback from store leadership. You embrace new ideas, are receptive to customer feedback, and approach challenges with a willingness to explore innovative solutions. You understand the diverse needs and preferences of guests and colleagues, fostering an inclusive and welcoming atmosphere within the store. You actively engage with guests, adapt to ever-changing trends, ensuring a personalized shopping experience./ppAUTHENTIC: Be real! Honesty is key and always working together with integrity. Sales Lead embody genuineness and sincerity. You enjoy authentically connecting with guests, sharing your passion for the brand while fostering loyal and long-lasting relationships with guests and colleagues. #WeAreOne We support and encourage a respectful and inclusive team atmosphere by welcoming Diversity, Inclusion and Equity for all team members and guests./ppPASSIONATE: Share your excitement and promote brand loyalty with guests and store team. As a Sales Lead you have firsthand experience with new fashion collections and can share newness with all guests. Share your passion for Intimissimi by building brand loyalty with each guest! Your goal is ensuring each guest has a memorable experience in our shops./ppDYNAMIC: Sales Leads thrive in a fast-paced environment, embracing change and adaptability. You will be able to navigate busy hours, responding with care to guests inquiries and requests, supporting with visuals updates, assisting with stock management practices, and overall contributing to a seamless shopping experience for guests and efficient environment for colleagues./ppTEAM PLAYER: We are all in this together! Our Sales Leads believe in teamwork through all day-to-day activities to ensure high quality experience for guests, but also supporting each other every step of the way. You collaborate effectively with colleagues, fostering a positive and cooperative atmosphere in the shop. Being part of Intimissimi means lending a helping hand to colleagues, being a mentor for new colleagues, creating a unified and motivated network that delivers high quality guest experience./ppPRAGMATIC: You are a problem solver! You approach challenges with practicality and resourcefulness, finding effective solutions together with your colleagues and store leadership that align with the stores goals and guests needs. Always balancing creativity and efficiency, while following company policies and procedures./ph3Key Responsibilities/h3ulliBuild genuine relationships with clients through thoughtful and consistent outreach./liliDemonstrate a positive and proactive attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations./liliDemonstrate strong verbal and written communication./liliBe responsible of capturing customers information using multiple means to communicate, utilizing phone and written follow-up contact./liliClient Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions./liliAchieve and exceed personal sales and productivity goals agreed upon with your Store Manager/liliDemonstrate a full knowledge of the product including benefits to maximize the sales opportunity./liliUtilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment./liliSupporting managers in maximizing efficiency in executing standard in-store operations, such as daily replenishment and processing of seasonal markdowns/liliPartnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs./liliSupporting managers in maintaining the visual and housekeeping standards of the store/liliAble to successfully operate our POS system, conduct email, opening and closing procedures./liliStore Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store. Teams will be required to conduct daily cleaning tasks included but not limited to:/liliDust and clean shelves, furniture, fixtures and decor/liliClean doors, window glass, mirrors (exterior and interior)/liliPick up and empty trash cans and garbage taking it to the dumpster as needed/liliSweep and mop hard floors/liliWipe and sanitize sinks, countertops, shared common areas and equipment/li/ulh3Team Dynamic/h3ulliReport directly to Assistant Manager and Store Management to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals./liliProvides training to new teammates which may include cross-department functions./liliBased on your experience with Intimissimi and performance, you may be selected to support New Stores Openings across the US as a team bonding opportunity and a chance to put your skills and knowledge to the test!/liliParticipate in nationwide contests within other Intimissimi locations to show our team spirit!/li/ulh3Career Development Opportunities/h3pAll Sales Leads get the chance to learn new skills daily. We believe in hands-on experience training in different store functions to develop an entrepreneur mindset and spirit, such as: Guest Experience, Basic Store Operations, Business Acumen, Visuals Merchandising, Stock Management, and much more!/ph3#TeamworkMakesTheDreamWork/h3pWe are all team players! Our leaders always encourage development between team members to support professional growth./ph3#Knowledgeispower/h3pShare your knowledge and experience with new team members! We strongly believe in consistent training and development of our teams. Many of our success stories started their careers from being part of our store teams and have grown to be future Store Managers, District Managers, Sales Directors and beyond!/ppBe a part of the Oniverse story and make your mark!/ph3Qualifications/h3h3Job Requirements/h3ulliEligibility to work in the US for any Employer/liliHigh School graduate or equivalent/liliCompensation based upon years of experience in customer service and sales/lili3 to 4 years of Contemporary Fashion retail industry is highly preferred/liliHigh level standards of customer service and advanced knowledge of selling techniques/liliStrong verbal and written communication skills/liliCommitment, being self-motivated and goal oriented/liliProblem solving/liliYou are able to work a flexible schedule, including nights, holidays and weekends/liliYou are a people person! Working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with our guests for the best shopping experience./liliYou are able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)/li/ulh3Compensation Benefits Package/h3ulliBase Salary plus monthly bonus based upon budget achievement, store volume and location./liliMedical Insurance/liliPet Insurance/liliPaid Time off/liliPaid Parental Leave *Must meet eligibility requirements/lili401(K)/li/ul/div