Administrative & Customer Service Coordinator

Job Description

Job Description

Are you driven by providing exceptional customer service and being part of an amazing team? Can you effectively communicate with people, while managing multiple priorities? Are you reliable, professional, and resourceful? If the answer to these questions is yes, then we want you on our team!

What you will own & improve:

1. Customer Service: You will be responsible for receiving customer calls, professionally communicating our company services, and ensuring we provide excellent customer service.

2. Dispatching & Scheduling: You will be responsible for dispatching field technicians to new projects, entering dispatch information into our software systems and assisting in coordinating the company’s daily schedule.

3. Sales Support: You will be responsible for responding to customer inquiries about existing proposals and to follow up on assigned pending job leads.

4. Project Coordination: You will be responsible for creating & sending proposals, maintaining external communication with our clients, internal communication with our team and confirming all project documentation is accurate and complete.

What you should already know:

1. How to effectively communicate with people to ensure you provide prompt, accurate and efficient service

2. How to utilize technology to organize & access information, prepare accurate documentation and maintain strong attention to detail.

3. How to operate in a deadline driven, team-oriented environment while remaining calm & professional in stressful situations.

4. Office related experience in the restoration industry (or any service industry) is desired but not required.

A customer service focused, upbeat team player with a can-do attitude who is looking to become a part of a great team is desired and required!

What you will receive

1. Base Salary of $47,500 - $50,000 per year based on experience plus an annual performance bonus.

2. Benefits that include health, dental and vision insurance to take care of you today and a 401K plan with a company match to help plan for your future.

3. PTO and paid company holidays.

4. Training opportunities to develop both industry knowledge and soft skills such as management & leadership

About the team

We are a local company that is part of the largest restoration franchise in the United States, so we offer the unique ability to enjoy the benefits of a small company “feel” while having the resources of a multibillion-dollar corporation. Our team works hard to achieve our goals and takes time to have fun and recognize our accomplishments.

Remember, if we need to ask you to stay organized, demonstrate a great work ethic or deliver outstanding customer service, this role is not for you.

SERVPRO of South Palm Beach has proudly been helping homeowners and businesses restore their properties after major disasters due to flood, fire or mold damage for over 30 years. Our emergency services include Boca Raton flooding restoration, water damage mitigation, mold remediation and fire damage restoration. Our industry trained technicians will arrive at your property ready to handle any size disaster within 75 minutes 24 hours a day, 7 days a week, 365 days a year. SERVPRO of South Palm Beach utilizes cutting edge technology to mitigate your damage and we document the entire loss, then communicate directly with your insurance company to help complete the process.

Company Description

SERVPRO of South Palm Beach has proudly been helping homeowners and businesses restore their properties after major disasters due to flood, fire or mold damage for over 30 years. Our emergency services include Boca Raton flooding restoration, water damage mitigation, mold remediation and fire damage restoration. Our industry trained technicians will arrive at your property ready to handle any size disaster within 75 minutes 24 hours a day, 7 days a week, 365 days a year. SERVPRO of South Palm Beach utilizes cutting edge technology to mitigate your damage and we document the entire loss, then communicate directly with your insurance company to help complete the process.