Customer Service Admin

Blast Cleaning Technologies, Inc. (BCT)

BCT is proud to be the leader in shot blast innovation! We are dedicated to our customers, resulting in continuous company growth year over year.

Why Work at BCT?

Highly Competitive Pay, Benefit Plans, & 401K: We pay for skill AND talent. We offer a full range of comprehensive benefits & 401K employer match up to 6%.

Medical Insurance: 90% of Insurance Premiums are covered by BCT!!! Low deductibles, ZERO coinsurance, & extensive provider networks to utilize.

Generous PTO & Paid Holidays: Take advantage of our generous PTO plans and many paid U.S. holidays.

Casual Work Environment: Enjoy a casual dress code and friendly workplace.

Historic Location: Work in our over $2 million investment in upgrades and refurbishment at our historic West Allis location.

Innovation: Work for a company that continuously invests back into the business and the employees. With our cutting-edge foundry being a prime example of true innovation.

Amenities: Enjoy free coffee, popcorn, summer cookouts, and more!

Continuous Education: Venture in your future with our tuition reimbursement program and our variety of investments in your continued learning.

Engaged Leadership: You will love AND know our CEO. Work with an ethical, hardworking, & interactive leader who listens to employees at all levels.

Second Chance Employer: If you have the skills and work ethic, we will give you a chance.

Onsite HR and IT Department: We provide dedicated onsite HR and IT support to ensure our employees' needs are met. We won't send you to a 1-800 number for help.

Veteran Support: BCT supports and honors veterans.

Made in America: All our components are made in the USA.

Our PACT

Our core values (Passionate, Accountability, Customer-Focused, & Team Player) are rooted in the visionary spirit of our CEO, Carl Panzenhagen, who began his career as a teenager working in a foundry. As an adult, his extensive industry experience and dedication led him to create a company free from bureaucracy and grounded in ethical business practices. Guided by Carl's leadership, a small team of five evolved into a self-sustaining manufacturing powerhouse. Today, BCT proudly stands 330+ employees strong and celebrates the completion of our cutting-edge foundry, a testament to our relentless pursuit of excellence and innovation.

General Description

Under the direction of the Customer Service Supervisor, the Customer Service Admin processes inquiries and parts orders generated by the inside and outside sales teams. This person must have a strong attention to detail as well as the ability to interact with others in the organization to resolve problems. Individuals must always provide a high degree of customer service.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

1. Processes inquiries for parts, service, and new equipment. Creates and revises proposals in ERP system from emails, phone calls, and hand-written notes
2. Processes purchase orders received from internal and external customers
3. Provides order acknowledgment to customers
4. Monitors low stock and out-of-stock critical parts and communicates status to customer service team
5. Creates return material authorizations
6. Prioritize daily tasks and show ownership of quote and order process
7. Participates in all training and continuous improvement activities
8. Other duties as assigned.
9. Ensure the completion and maintenance of all required paperwork, documentation, files, records, etc.
10. Committed to upholding all safety rules, standards, procedures, and PPE requirements to ensure a safe working environment.
11. Helps drive and support BCT's Culture and Core Values

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to function well in a fast-paced and at times stressful environment.
• Excellent communication problem-solving skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office Suite products.
• Sense of urgency and ability to achieve results.

Education and/or Experience

• Requires High School Diploma or GED.
• 1-2 years of experience in a customer service/office setting. Manufacturing experience or data entry is a plus.
• Previous experience with Epicor (ERP System) and Salesforce (CRM System) strongly preferred.