IT Support Specialist I
Jobtailor
Responsibilities Delivers first tier phone support while acting as first point of escalation for client and staff issues Monitors and prioritizes the Service Desk phone line, e‑mail message queues and automated request queue Resolves technical issues with operating systems, hardware, software and network connectivity Answers end‑user technology questions and provides general information regarding departmental computing policies and service agreements Contributes to and helps maintain the Knowledge Base Uses a ticketing system to manage assigned cases Requirements High School Diploma Associate's degree preferred Approximately 2 years of phone support required Prior experience using ServiceNow strongly preferred Demonstrated experience with an IT Service Management ticketing system Demonstrated experience supporting end‑user services technology, including Windows and Mac OS desktop support, iOS and Android mobile device support and Exchange support #J-18808-Ljbffr
Vacancy posted 2 days ago
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