IT Support Specialist

IT Support Specialist | Brooklyn, NY • $50,000-$60,000

About the Role This is a hands-on, on-site IT role for someone who thrives on solving problems in person - whether that means imaging a new laptop, troubleshooting a scanner on the warehouse floor, or making sure a new hire's desk is fully set up before they walk in. You'll be the go-to person for anything that requires physical presence, splitting time between office support, warehouse tech, and day-to-day hardware management.

Key Responsibilities

Hardware Deployment & Support

• Image, set up, configure, and roll out workstations, laptops, and peripherals
• Provide in-person desk-side support for office and sales staff
• Resolve walk-up and floor issues directly on-site rather than queuing them

Warehouse & Device Fleet Management

• Support scanners, mobile devices, label printers, and terminals on the warehouse floor
• Manage the device fleet (PDAs, scanners, tablets) including provisioning, charging stations, spares pool, breakage replacement, and APK deployment
• Maintain shipping station technology - scales, thermal printers, carrier software, and workstation upkeep at pack-out

Inventory & Lifecycle Management

• Maintain hardware inventory including asset records, physical audits, assignment tracking, and warranties
• Handle the full equipment lifecycle: receiving, staging, storage, decommissioning, and secure wipe
• Prepare onboarding logistics - desk, workstation, phone, and peripherals ready before day one, plus a first-day systems walkthrough

Interested? Send your resume to: View email address on click.appcast.io