Help Desk/Desktop Support Analyst

Job Description

Job Description

We are looking for a Help Desk/Desktop Support Analyst to deliver dependable technical assistance for employees across multiple locations in Ohio. This contract position with permanent potential is ideal for someone who enjoys solving user issues, maintaining endpoint technology, and supporting day-to-day IT operations in a service-focused environment. The role combines hands-on desktop support, device setup, application troubleshooting, and routine site visits while partnering with colleagues to keep systems running efficiently.

Responsibilities:
• Deliver first- and second-level support for workstations, laptops, mobile devices, printers, and other end-user equipment, resolving issues in a timely manner.
• Set up, configure, maintain, and troubleshoot hardware, operating systems, and business applications to support reliable daily operations.
• Coordinate employee onboarding and offboarding by preparing accounts, deploying devices, and assisting users with initial application and mobile device setup.
• Diagnose and resolve connectivity problems involving wired networks, wireless access, and TCP/IP-based communication across office locations.
• Support Microsoft Windows environments and core productivity tools while performing routine updates, patching, and system maintenance activities.
• Travel to branch and office sites on a scheduled basis to provide in-person technical support, complete planned maintenance, and address local technology needs.
• Record incidents, solutions, and support procedures accurately within the service desk system to maintain clear documentation and service history.
• Assist with inventory control, asset tracking, and equipment lifecycle planning to ensure technology resources are accounted for and properly managed.
• Partner with other IT team members to escalate complex issues, contribute to larger projects, and recommend process improvements that enhance the user experience.• At least 3 years of experience in IT support, desktop support, computer operations, or a similar technical environment.
• Working knowledge of Microsoft Windows 10, Active Directory, and common business software used in office settings.
• Familiarity with service desk or ticketing platforms and the ability to document support activity clearly and accurately.
• Understanding of basic troubleshooting methods for hardware, software, peripheral devices, and TCP/IP network connectivity.
• Experience supporting smartphones and tablets, including both iOS and Android operating systems.
• Strong analytical, organizational, and communication skills with a customer-service approach to end-user support.
• Ability to manage multiple requests effectively in a fast-paced environment while maintaining attention to detail.
• Associate degree in Information Technology, Management Information Systems, or a related field is preferred; CompTIA A+ certification is a plus.