Customer Service Representative

Customer Service Representative/Call Center Representative

Location: 12365 Riata Trace Pkwy, Austin, TX 78727

Duration: 11 Months (Possible Extensions)

Payrange: $18hr-$20hr

Key Requirement

• Minimum 6 months of high-volume inbound contact center experience within the last 12 months

Responsibilities

• Handle a high volume of inbound customer calls in a prompt, courteous, and professional manner.
• Assist Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program-related inquiries.
• Assist with problem resolution and escalate/transfer calls to the appropriate Call Center unit when needed.
• Accurately document customer interactions in online logs.
• Meet individual call-center performance and quality standards.
• Maintain strict attendance and performance requirements.
• Perform other duties as assigned by management.

Preferred Skills

• M.S Office experience.
• Strong multitasking skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced, high-volume customer service environment.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.