Patient Ambassador - Infusion Care Coordinator

Full-time Infusion Care Coordinator (Patient Ambassador)

Soleo Health is seeking a Full-time Infusion Care Coordinator (Patient Ambassador) to support our Specialty Infusion Pharmacy in Pewaukee, IL. Join us in Simplifying Complex Care!

Soleo Health Perks:

• Competitive Wages
• 401(k) with a Match
• Referral Bonus
• Paid Time Off
• Great Company Culture
• Annual Merit Based Increases
• No Weekends or Holidays
• Paid Parental Leave Options
• Affordable Medical, Dental, & Vision Insurance Plans
• Company Paid Disability & Basic Life Insurance
• HSA & FSA (including dependent care) Options
• Education Assistance Program

The Position:

The Patient Ambassador is responsible for data entry of clinical information into clinical management system to allow for billing, coordinating the scheduling activities and associated tasks for the nursing department including but not limited to Inter-agency care coordination, responding to all incoming calls, promoting agency programs, providing information and processing referrals. This position requires skill in planning, organizing, and coordinating the delivery of patient care by all staff personnel. This position is responsible for ensuring that the schedules are maintained accurately and efficiently for all patient care teams.

Following AIS visits, the Patient Ambassador engages directly with patients to coordinate next steps in care, ensuring clarity of future appointments and supporting a positive, seamless patient experience. Responsibilities include:

• Receive medication referrals and collect insurance information through various methods.
• Proficient data entry and generating daily office communications.
• Contact referral sources, patients, or prescriber's offices to obtain additional information required for verification of benefits or prior approvals.
• Place outbound calls to patients or doctor's offices to notify them of care status.
• Collaborate with prescribers to facilitate payor denial appeals.
• Act as a single point of contact for all referral activity with internal customers, manufacturers/HUBs, patients, prescribers, and referral sources.
• Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner.
• Ensure appropriate notification of patients regarding financial responsibility, benefit coverage, and payor authorization for services.
• Serve as the main point of contact for the nursing department, demonstrating the ability to multi-task and remain calm under pressure.
• Coordinate and plan scheduling activities for the nursing department, ensuring accuracy and efficiency.
• Demonstrate knowledge of the geographical area for efficient scheduling and coordination of nursing visits.
• Clearly communicate patient needs for external agency support, when necessary, to ensure timely care.
• Collaborate with internal departments and external partners to promote, foster, and maintain optimal relationships across departmental and company lines.
• Support client satisfaction at a level that ensures account retention.
• Meet with patients in person following AIS visits to schedule their next appointment prior to departure.
• Confirm patient understanding of their next visit and ensure accurate scheduling to support timely medication dispensing and care coordination.
• Inquire about the patient's appointment experience and request completion of a brief satisfaction survey.
• Serve as a key touchpoint for enhancing the in-clinic patient experience and supporting overall customer satisfaction outcomes.

Schedule:

• Full time, 40 hours per week, Monday to Friday, 8:00 am - 5:00 pm
• This is a 100% onsite position; remote and hybrid work are not available

Requirements:

• Prior healthcare scheduling experience required
• Home infusion experience preferred
• Ability to work on-site and interact directly with patients in a clinical setting
• Strong communication skills
• Ability to prioritize and multitask
• Basic computer skills including Microsoft Excel, Word, Outlook
• High school diploma or equivalent required

About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!

Soleo's Core Values:

• Improve patients' lives every day
• Be passionate in everything you do
• Encourage unlimited ideas and creative thinking
• Make decisions as if you own the company
• Do the right thing
• Have fun!

Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.

Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.

Keywords: Patient Care Coordinator, Care Coordinator, Clinical Coordinator, Nurse Scheduler, Clinical Scheduler, Staffing Coordinator, Intake Coordinator, Referral Coordinator, Nursing Coordinator, Care Management Coordinator, Clinical Data Entry, Clinical Management System, EMR, EHR, Medical Documentation, Nursing Department Support, Care Coordination, Inter-Agency Coordination, Patient Intake, Utilization Coordination, Medication referrals, Specialty Pharmacy Coordination, HUB Services, High-volume Inbound Calls, Outbound Patient Calls, Provider Communication, Patient Education, Customer Service, Nurse Scheduling, Clinical Scheduling, Visit Coordination, Geographic Scheduling, Time Management, Attention to Detail, Problem-Solving, Cross-Functional Collaboration