Customer Service Representative - All Lee Physician Group and Outpatient Rehab Offices

Location: ALL LOCATIONS

Department: Lee Physician Group and Outpatient Rehab

Work Type: Full Time

Shift: 1/6:00:00AM to 7:00:00PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Customer Service Representative

Lee Health | Lee Physician Group & Outpatient Rehabilitation

This is a centralized posting for Customer Service Representative opportunities across Lee Health.

Are you passionate about helping patients and making a difference in their healthcare experience? Lee Health is seeking Customer Service Representatives to support our Lee Physician Group medical offices and Outpatient Rehabilitation locations throughout Southwest Florida.

Please note: This posting is for ALL Customer Service Representative opportunities within Lee Health , across ALL Lee Physician Group Medical Office locations and ALL Outpatient Rehabilitation locations. Specific department, location, schedule, and assignment will be determined based on organizational needs and candidate qualifications.

Pay

• All external candidates will start at $20.00 per hour.
• Internal Lee Health candidates will be considered according to applicable internal compensation guidelines.

What You'll Do

As a Customer Service Representative, you may support patients and clinical teams in a variety of ambulatory healthcare settings. Responsibilities may include:

• Greet and assist patients in a professional, welcoming manner.
• Schedule, reschedule, and confirm patient appointments.
• Check patients in and out and ensure registration information is accurate.
• Verify and update patient demographic and insurance information.
• Collect applicable payments and provide receipts.
• Answer phones and respond to patient questions.
• Provide excellent customer service while maintaining patient confidentiality.
• Communicate effectively with patients, providers, and coworkers.
• Assist with other front-office and administrative responsibilities based on the needs of the assigned location.

What We're Looking For

• High school diploma or equivalent preferred.
• Customer service experience required; healthcare or medical office experience preferred.
• Strong communication and interpersonal skills.
• Professional, patient-focused approach.
• Ability to work effectively in a fast-paced healthcare environment.
• Strong attention to detail and organizational skills.
• Basic computer skills and ability to learn healthcare technology and electronic medical record systems.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.

Your Resume Is Important

Please submit your most updated resume with complete employment dates for every position.

For consideration, candidates should ensure their resume clearly reflects their current and previous employment history, including month and year employment dates . An updated resume helps our recruitment team accurately evaluate your experience and determine the best opportunities across Lee Health.

Lee Health Benefits

Full-time eligible employees may have access to a comprehensive Lee Health benefits package, which may include:

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement plan with up to a 5% employer match
• Paid Time Off (PTO)
• Paid holidays
• Tuition reimbursement after one year of employment
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA), when eligible

Benefits and eligibility are subject to applicable plan terms, employment status, and Lee Health policies.

Why Lee Health?

Joining Lee Health means becoming part of an organization dedicated to providing exceptional care to our community. As a Customer Service Representative, you'll play an important role in creating a positive patient experience from the moment a patient arrives or contacts our office.

One application. Multiple opportunities. Your application may be considered for Customer Service Representative openings across Lee Physician Group medical offices and Outpatient Rehabilitation locations throughout Lee Health.

Apply today and let us help you find your place at Lee Health.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers