Store Supervisor

Store Supervisor

As a Store Supervisor at the ReStore, you'll play an essential part in ensuring smooth daily operations while contributing to an engaging and efficient shopping experience. You'll plan and execute daily tasks, maintain a clean and safe environment, and work alongside staff and volunteers to keep the store running seamlessly. From overseeing the sales floor and receiving dock to maintaining public spaces, you'll anticipate and prioritize the day's needs to keep everything on track. In this role, you'll focus on providing excellent customer and donor service, engaging with volunteers, answering product-related questions, and processing donations. You'll also help create a visually appealing and well-organized store by maintaining stocked shelves and crafting attractive product displays. With a team-building mindset, you'll thrive in a collaborative setting and remain committed to ensuring a positive experience for all who visit the store. This physically active position involves assisting with loading, unloading, and stocking materials, as well as lifting and moving heavy items (up to 50 lbs. with assistance). You'll also learn to operate equipment such as pallet jacks and forklifts.

At Habitat for Humanity Portland Region we believe that everyone deserves a stable and affordable place to call home. Founded in 1981, we have built and repaired homes in partnership with over 3,000 people across the Portland region. Habitat for Humanity Portland Region is an independent affiliate of Habitat for Humanity International and operates out of three offices, four brick-and-mortar stores, one warehouse, and numerous construction sites in Portland, Beaverton, Hillsboro, King City, Gresham, and Lake Oswego. Habitat Portland Region is intentional about building a healthy and thriving organizational culture and envisions a community of staff, partners, volunteers, and donors who are deeply committed to equitable and anti-racist practices in every facet of our organization. All of our staff engage in continual learning and seek ways to operationalize equitable practices. Our Equity Statement and Cultural Compact are living, breathing documents that we continually work toward. Please visit our website and social media pages to learn more.

You will be responsible for:

• Collaborate with the Store Leadership team to plan and execute daily action items.
• Train and onboard new Team Members and Volunteers, demonstrating efficient operations in all store areas.
• Plan and prioritize daily tasks for both the sales floor and receiving areas, delegating responsibilities to staff and volunteers as needed.
• Effectively work in all sub-departments of the store, including the donation dock, cash register, sales floor, and warehouse.
• Create and maintain visually appealing, interactive, and well-merchandised displays.
• Ensure safety and cleanliness in all areas of the store, including the receiving dock, sales floor, break room, restrooms, and outdoor spaces, maintaining a safe and welcoming environment.
• Build strong relationships with volunteers, who are essential to the store's operations, and provide ongoing support, reviews, and follow-up.
• Greet and assist customers and donors, handling tasks such as loading and unloading materials at the donation dock.
• Manage the opening and closing of the store, including setting up and closing cash tills.
• Operate the forklift when required, such as when unloading deliveries, loading customer vehicles, or moving merchandise, especially when serving as the sole leader on duty.
• Support the Donation Pickup Team for residential and business pickups, as part of the weekly schedule if needed.
• Perform other duties as assigned.

To be successful in this role, you will possess:

• At least 1 year of customer service experience.
• At least 2 years of staff management and oversight experience.
• Strong teamwork skills, with the ability to collaborate effectively with staff and volunteers while following leadership direction.
• Experience in general maintenance, comparable to handyman-level expertise
• Proven ability to supervise, guide, and support staff and volunteers.
• Excellent time management and workload efficiency, including punctuality, accurate reporting of hours.
• Ability to multitask with a sense of urgency.
• Familiarity with or willingness to learn the use of tools and
• Willingness to learn the use of equipment such as forklifts, electric pallet jacks, and dollies
• Proficiency in communication tools such as telephone, email, and two-way radios.
• Adaptability to changing work environments and tasks.
• Eagerness to learn new operational skills as the program evolves
• Ability to take on a leadership role when needed.
• Contribute to our culture and embody our organizational mission, vision, and values.

To be considered above and beyond the average candidate in this role, you'll also:

• Experience in volunteering or managing volunteers.
• Bilingual in Spanish.
• Forklift operator certified by OSHA supported training program
• Any qualifying combination of education, certification, and experience demonstrates the ability to perform the position's duties.

Your work environment and physical demands:

• You will spend your workday in an open warehouse and retail environment.
• Assisting customers and handling donations is very active and requires consistent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
• This means you will frequently lift, move, and/or load items over 50 pounds with mechanical or co-worker assistance.

Your Work Schedule:

• 40 hours a week, potentially including Saturday and Sunday as required by your manager.
• Current store hours: Wednesday – Monday 10am-6pm, Tuesday 10 am – 2 pm.
• Shifts may be scheduled to accompany donation pick-ups, providing a variety of work experiences.
• Your assigned store location may occasionally change temporarily for training or support purposes; however, these changes are rare and will remain within the Portland region

Your Compensation:

We aim to offer equitable pay and benefits and are committed to transparency in compensation. Basing compensation on a candidate's willingness and/or ability to negotiate leads to inequities and bias in how employees are compensated. We determine the best possible compensation offer based on base qualifications, relevant experience, internal equity, and the candidate's competencies for the role demonstrated during the hiring process. Successful candidates are typically hired within the first half of the Pay Range and receive scheduled incremental increases. When starting in this position, your compensation will generally be between $19.39/hour to wage range midpoint of $23.27/hour. The full range for this position is $19.39/hour to $27.14/hour. Your Benefits Package: We offer a comprehensive benefits package that includes:

• 100% employer-paid health insurance premium (medical, vision, alternative care, prescriptions) for employees; 50% paid for dependents
• 100% employer-funded Health Reimbursement Account (HRA)
• 100% employer-paid dental insurance for employees; 50% paid for dependents
• 100% employer-paid disability insurance
• Generous paid time off: starting at three weeks of Vacation time; two weeks of Sick time; 11 paid holidays; paid birthday off
• 3% matching 403(b) retirement savings plan
• Flexible Spending Accounts (FSA)
• Life insurance
• Employee Assistance Program (EAP)

What to expect when you apply:

We strive to ensure our hiring process is accessible to all applicants. We know your time is valuable and want to acknowledge the time it can take to apply for a position. We ask you to submit your resume, cover letter, and provide three professional references using our online application. If you need assistance or accommodations in submitting your application or throughout the hiring process, please contact View email address on click.appcast.io. Candidates are reviewed by the hiring manager and the hiring team. Selected candidates will be invited to participate in a screening phone call or virtual meeting. The final round of candidates will be invited to interview in-person with the hiring team. Occasionally we may request that finalists complete a second round of in-person interviews. We appreciate the time and effort that you put into this process.