Senior Manager, Implementation - Business & In-Branch

Role Description

We are looking for a Senior Manager of Business & In-Branch Implementations to own the strategy, execution, and leadership of our most complex, relationship-defining implementation work: Business Omni, in-branch, and specialty account types. This is a senior leadership role for someone who has lived inside a bank or credit union, has already built and led implementation teams at scale, and knows what it takes to turn a complex, high-variance delivery motion into a repeatable, high-performing function.

You will inherit a growing team, an active backlog with real revenue attached, and a mandate to build the operating model, senior bench, and process discipline required to deliver at Alkami-scale. You will report to the Director of Implementation and operate as a senior peer to other implementation leaders across the org.

What You'll Do

• Own the vertical:
  • Set the strategy, capacity plan, and operating model for Business Omni, in-branch, and specialty account type implementations across MANTL's customer base.
• Build and lead a senior team:
  • Hire, coach, and develop a team of senior Implementation Managers and specialists.
• Establish the playbook:
  • Define, document, and enforce the standard implementation methodology across account types.
• Own the backlog and forecast:
  • Take end-to-end accountability for pipeline health, in-flight risk, and delivery pacing.
• Be the senior customer partner:
  • Serve as the executive escalation point for complex, high-stakes customer implementations.
• Drive cross-functional strategy:
  • Partner with Product, Engineering, Customer Success, Sales, and Support at the leadership level.
• Operate on the leadership team:
  • Report to the Director of Implementation and operate as a peer to Service Delivery leadership.

What the First Year Looks Like

• Success in year one is defined by three things: stabilizing delivery, building the operating model, and raising the bar on the senior team you lead.
• Audit the current state — in-flight work, at-risk accounts, gaps in process, ownership, and coverage.
• Define and document a standard implementation methodology across Business Omni, in-branch, and specialty account types.
• Hire and ramp senior Implementation Managers and specialists.
• Deliver customer commitments without losing momentum while the new structure is being built.
• Establish a durable reporting and forecasting cadence.

Qualifications

• 8–12 years of experience in software implementation, project management, or delivery — with a meaningful portion in SaaS or fintech.
• 4+ years of direct people management experience, ideally leading a team of senior ICs in a complex, customer-facing delivery environment.
• Direct experience working inside a bank or credit union, or leading implementations for financial institutions at a vendor.
• Hands-on experience with account opening software.
• Demonstrated track record of building or rebuilding an implementation function.
• A structured, process-oriented mind.
• Executive-grade written and verbal communication.
• Willingness to travel to customer sites as needed.

Strongly Preferred

• Familiarity with DNA, IBS, Symitar, or other major core banking systems.
• Experience owning a portfolio of concurrent implementations across diverse customer types and channels.
• Prior experience scaling an implementation team from lean to "built."

Benefits

• Remote-first environment.
• Unlimited paid time off.
• 401(k) with employer match.

Salary Range

The salary range for this position is: 168,300- 187,000

Company Description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth.