Program Operations Specialist 1

Duties Description As a Program Operations Specialist , you would conduct management and organizational studies to review and revise procedures for new or changing programs, review organizational performance, conduct data analysis, and develop internal controls. They evaluate and develop recommendations to improve program operations and effectiveness, and design and update procedure manuals, forms, and policy.

Responsibilities of the Program Operations Specialist may include, but are not limited to, the following:

• Develop EHR training for new, temporary, and existing staff as needed; assist existing employees as the system is updated or modified and provide new materials to staff transitioning into a different job role.
• Customize training materials to meet the needs of OPWDD and modify the training materials by discipline when necessary.
• Assist with user role assignments once authorization is provided; remove authorization for staff as job role changes or employment status changes.
• Support assignment of log-in information for the individual portal; direct calls to the OPWDD IT help desk when necessary.
• Provide help desk support to end users assisting them with log in issues, questions about the EHR, identification of possible bugs, or system issues. Send tickets to EHR vendor for identified issues.
• May be required to travel to assigned DDSOs and homes where employees use the EHR, to assist with technical issues, difficulties, or questions about the system.
• Conduct reviews of the EHR system and program evaluations to analyze the need for updates, changes or recommendations, by acting as a liaison with the DDSOs; provide technical assistance to program managers as needed.
• Collect data from those employees who use the EHR system, by interviewing and providing questionnaires regarding usefulness, knowledge, new ideas for modifications, etc., and develop work plan based on information received; ensure correct use of solution by reviewing others' work and entries into the system.
• Prepare periodic written reports and charts on the status of changes to the system, and recommendations for management's review.
• Provide ongoing monitoring of the solution to identify potential weaknesses or areas for improvement, review management and end-user reports on the use of the system and its features.
• Verify that activities and information tracked in the EHR are sufficient and in compliance with applicable Federal, State and OPWDD rules and regulations.
• Participate in various work groups, representing field users, for the purpose of continuous quality improvement; communicate concerns or suggestions from the field.

LinkedIn:

#LI-SB1


Minimum Qualifications OPEN COMPETITIVE :
Program Operations Specialist Trainee 1, NS (equivalent to SG-14):
A bachelor's degree in a human services field.


Program Operations Specialist Trainee 2, NS (equivalent to SG-16):
A bachelor's degree in a human services field and one year of experience in a federal or state certified human service program, which must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.

Program Operations Specialist 1, SG-18:
A bachelor's degree in a human services field and two years of experience in a federal or state certified human service program. One year of this experience must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.

COMPETITIVE:
Candidates must be reachable for appointment on the current Civil Service Eligible List or the Professional Career Opportunities (PCO) Eligible List for this title.

Substitution:
A Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience.

TRANSFER:
Candidates must have one year of permanent competitive or 55-b/c status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.


To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website

55 B/C QUALIFICATIONS:
• Possess the minimum qualifications for this title as established by the Department of Civil Service and listed on the most recent exam announcement.
• Meet the applicable minimal mental and/or physical requirements for the job (with a reasonable accommodation, if necessary).
• Have a current Eligibility Letter from the NYS Department of Civil Service, and be able to provide it to the Human Resources Office upon request.


Additional Comments This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). HELPS Program titles may be filled via a non-competitive appointment. This means that you do not need to take an exam to qualify, but you do need to meet the minimum qualifications of the title.

At a future date (within one year of permanent appointment), employees hired under NY HELPS are expected to have their permanent non-competitive employment status converted to permanent competitive status. You will not have to take an exam to gain permanent competitive status.

• Appointments may also be made at the Program Operations Specialist Trainee levels. Candidates hired at the entry-level title (Program Operations Specialist Trainee 1) may be advanced to the full-performance level (Program Operations Specialist 1) following satisfactory completion of two-years of service.

Salary range listed below encompasses the hiring rate of a Program Operations Specialist Trainee 1 through the job rate of a Program Operations Specialist 1.


• Program Operations Specialist Trainee 1: $57,764*


• Program Operations Specialist Trainee 2: $63,994*


• Program Operations Specialist 1: $70,951* - $89,138*


*Amounts include Downstate adjustment ($4,000).

• If you are currently a New York State employee serving in a permanent competitive qualifying title and eligible for a transfer via Section 70.1 of the Civil Service Law, you may be appointed to this title as a permanent competitive employee.

• The assignment of PS&T employees will be made in accordance with any agreed upon Memorandum of Understanding between PEF and the local DDSO regarding the posting of job vacancies.

• Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume.


• All OPWDD employees must be eligible and maintain eligibility for full and unconditional participation in the Medicare and Medicaid programs. Continued employment will depend on maintaining eligibility.


• If you are employed by state government you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information on PSLF, please visit


• Employees on long term leave can bid on positions but must be able to report to work within fourteen (14) days and be able to perform the essential functions of their positions with or without reasonable accommodation (RA).


• If an employee or job applicant believes that they need a reasonable accommodation, they should contact the Reasonable Accommodation Unit at View phone number on click.appcast.io or email View email address on click.appcast.io to obtain information and RA forms.

• Savings programs such as the U.S. Savings Bond and the College Savings Plan.


• Voluntary pre-tax savings programs such as Health Care Spending Account and the Dependent Care Advantage Account offer employees options to pay for uncovered health care expenses or dependent care expenses.

• Access to the Employee Assistance Program (EAP) an assessment and referral service that connects employees with local service providers and support services to address their personal needs.

• Life insurance and Disability insurance.

• The New York State Deferred Compensation Plan is a voluntary retirement plan that offers employees the option to invest a part of their salaries for retirement on a tax-deferred basis.

• Paid Holidays and Leave:
° Thirteen (13) paid holidays each year.
° Thirteen (13) days of paid vacation leave initially.
° Five (5) days paid personal leave each year.
° Thirteen (13) days of paid sick leave each year (PEF/CSEA), which may carry over from year to year.
° Up to three (3) days professional leave each year to participate in professional development events.

• Health Care Coverage:
Employees and their eligible dependents can choose from a variety of affordable health insurance programs. Employees are provided family dental and vision plans at no extra cost.

• Paid Parental Leave:
Paid Parental Leave allows eligible employees to take up to 12 weeks of paid leave at full pay for each qualifying event. A qualifying event is defined as the birth of a child or placement of a child for adoption or foster care.

• Retirement Program:
Participate in The NYS Employees' Retirement System (ERS), which is recognized as one of the best-managed and best-funded public retirement systems in the nation.

• Professional Development and Education and Training:
NYS offers training programs and tuition assistance to eligible employees to maintain and increase their professional skills and prepare them for promotional opportunities. For more information, please visit

• Additionally, the Public Service Workshops Program (PSWP) offers certain professional training opportunities for PEF represented and M/C designated employees that may grant continuing education credits towards maintaining professional licensure. For more information, please visit

• OPWDD is an Equal Opportunity/Affirmative Action employer dedicated to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas and talent that our employees bring to their work. This speaks to our culture and is a key part of our successes. As we continuously recruit people for our team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

***All people with disabilities are encouraged to apply.***


Some positions may require additional credentials or a background check to verify your identity.

Name Metro NY DDSO Human Resources


Telephone XXX


Fax View phone number on click.appcast.io


Email Address View email address on click.appcast.io


Address

Street 2400 Halsey St.


Human Resources Department


City Bronx


State NY


Zip Code 10461


Notes on Applying Please email your resume to View email address on click.appcast.io and reference vacancy ID EOA #2026-153 in your email.