Operations Specialist

Overview Aldridge Pite, LLP is a multi-state law firm that focuses on leveraging technology to create workflow synergies with clients and business partners. Aldridge Pite provides legal services to depository and non-depository financial institutions, including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. The firm is dedicated to best-in-class representation across its Practice Areas, guided by Partnership, Integrity, and Innovation. Remote Work from Home is available for most positions. Responsibilities Operations Specialist II in the NY Foreclosure Department: manage all functions related to service from initiation through completion of the Summons and Complaint in foreclosure actions. Assist the Surrogates Attorney with drafting and filing pleadings for surrogates/probate cases, orders of publication, orders to extend time to serve, and other pleadings as assigned. Schedule hearings, coordinate with process servers to ensure timely service and obtain necessary documents; obtain quotes for publication costs. Correspond with court-appointed representatives and prepare attorneys for surrogate court proceedings. Correspond with clients, courts, outside counsels, and vendors regarding pleadings. Verify proper service on first and amended complaints, perform TLO searches for serviceable addresses, and file pleadings (E-Portal or via email). Register property with the New York City Department of Housing Preservation and Development; update clients using the appropriate systems. Manage workload by adding requests to workload reports and populating fields in the firm’s and client’s case management systems; follow up on outstanding or aged requests. Self-manage daily workloads to ensure timely task completion; handle client, borrower, court, and prior counsel calls regarding pleadings; ensure pleadings comply with client requirements. Provide excellent customer service and assist with other duties and special projects as needed. Adhere to firm policies, FLSA regulations, confidentiality, reliability, quality, and productivity standards. Job Requirements Bachelor’s Degree Preferred Minimum 1-2 years of foreclosure experience; 2+ years preferred. Experience with New York Foreclosure preferred Basic knowledge of Microsoft Office (including Excel); prior experience in foreclosure processing client systems and/or a law firm or loan processing background preferred Ability to type quickly and accurately; proficiency with technology is essential General Competency Factors Effective communication and writing; clear articulation of opinions; openness and honesty; active listening; professional and tactful interactions Customer-focused mindset; building effective relationships and trust with clients Conscientious, reliable, and able to meet deadlines; adaptable to changing requirements Proactive in identifying tasks and taking appropriate action; commitment to self-development Alignment with firm values and policies; accountability for mistakes and adherence to commitments Professional relationship-building; respectful handling of sensitive issues; openness to feedback Knowledge of applicable techniques, skills, equipment, procedures and materials; willingness to expand technical knowledge Maintain high standards under deadlines; accuracy and thoroughness in work Ability to manage multiple projects and prioritize tasks In addition to remote work for most positions, we offer a comprehensive benefit program including: Benefits Company Paid Life and Disability Insurance plans Medical, Dental and Vision Plans with Prescription coverage 401K Retirement Savings Plan Flexible scheduling (within reason, depending on position) Generous PTO plan for all full-time employees Full equipment station at no cost for remote employees, including dual monitors Employee Assistance Plan with 24/7 counseling and wellbeing support Wellness programs and employee discounts Learning and development opportunities Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or other characteristics prohibited by law. We are dedicated to a work environment free from discrimination and harassment, where employees are treated with respect and dignity. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Law Practice #J-18808-Ljbffr