Accounts Receivable Specialist

Accounts Receivable Specialist

Your future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment.

The Accounts Receivable Specialist will be responsible for day to day accounts receivable processing functions within the company including the efficient processing of orders, payments and delivery. You will also work closely with the Sales Department to ensure smooth workflows with a strong emphasis on system functionality between the departments.

This position is not available to residents of California.

Responsibilities

• Mastery of the current sales and invoicing platforms allowing for continued development of best practices, refining of current processes, assistance with set up and testing of new procedures, products, promotions, etc.
• Liaise directly with the Sales and Sales Operations teams to work through daily procedure and workflow questions, troubleshoot any issues that are system related, and make recommendations regarding requests that are outside of normal processes
• Work with Finance team members performing hands on AR duties such as invoice creation, account set up, processing and application of credit card payments
• Working knowledge of online invoicing portals ability to register for and submit invoices successfully online resulting in timely payments
• Serve as the delegate for the Senior Accounts Receivable Coordinator in the event of absence for both daily responsibilities and representation in meetings
• Responsible for completion of vendor documentation and oversight of the Monday.com board for potential customer document management
• Knowledge of daily electronic deposits and receipts posting, order updating and activation
• Updating of process and procedure manuals for basic Accounts Receivable functions
• Daily Management of the Accounts Receivable in-box and case system for processing payment inquiries, PO review, customer set up and delegation of emails to appropriate team members when required
• Work end of month (EOM) processes wire application, invoicing, other tasks as required
• Assist with audit for data collection as needed
• Professional customer service answering multiple questions via phone, email, case system and Webex
• Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment
• Miscellaneous duties, as assigned

Behavioral Competencies

• Drive to understand systems, how and why they function and the desire to research and understand issues should they arise
• Efficiently and correctly process data, and analyze and evaluate resulting documentation for accuracy
• Detail oriented, organized, have good time management skills and able to multitask
• Well-developed verbal and written communication skills
• Strong critical thinking/problem solving skills including assessment, follow up and decision making
• Initiative to learn and improve systems and processes
• Ability to provide excellent customer service to candidates and members, internal and external customers, focusing on daily interactions with the Sales and Sales Operations teams
• Team-oriented and a team player, but able to work independently
• Disciplined ability to excel in a fully remote environment

Qualifications

• Proficient in Microsoft Office (Word and Outlook) with Strong Microsoft Excel skills
• Salesforce experience desirable, or experience with a CRM
• Experience with Intacct or CommerceTools a plus
• Experience with process improvement-ERP implementation and documentation creation a plus
• Experience working with AI tools or a demonstrated willingness to learn

Education and Work Experience

• High school diploma or equivalent required; Associate degree preferred
• 2 years minimum Accounts Receivable experience required. Will consider current ISC2 employees with a minimum of 3 years of Salesforce experience in a relevant department in lieu of Accounts Receivable experience.

Physical and Mental Demands

• 5-10% of travel
• Ability to work extended hours or overtime, when necessary
• Ability to work in a fully remote setting utilizing a Macbook and dual monitors
• Remain in a stationary position, often standing or sitting, for prolonged periods

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Job Locations US-Remote