Customer Service Assistant

Company Description

Elevare Branding is a forward-thinking marketing and brand development firm dedicated to helping businesses elevate their market presence through strategic positioning, creative execution, and measurable performance. Our team combines analytical insight with refined branding strategies to deliver campaigns and solutions that drive sustainable growth. Based in Louisville, KY, we pride ourselves on professionalism, collaboration, and a culture built on continuous improvement.

Job Description

We are currently seeking a Customer Service Assistant to join our Houston office. This role is essential in supporting client communications, maintaining service standards, and ensuring a seamless customer experience. The ideal candidate is organized, detail-oriented, and committed to delivering outstanding service while supporting internal operations.

This is a full-time, on-site position offering a competitive salary and clear opportunities for professional growth.

Responsibilities

• Serve as a primary point of contact for customer inquiries and service requests
• Provide accurate information regarding company services and client accounts
• Maintain and update customer records with precision and confidentiality
• Assist in resolving client concerns in a timely and professional manner
• Coordinate with internal departments to ensure efficient service delivery
• Prepare reports, documentation, and service summaries as needed
• Support administrative tasks related to client accounts and operations

Qualifications

• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Professional demeanor with a customer-focused mindset
• Ability to work effectively in a team-oriented environment
• Proficiency in standard office software and computer systems
• Strong problem-solving skills and attention to detail
• High school diploma or equivalent required; additional education is a plus

Additional Information

• Competitive annual salary ($40,000 - $45,000)
• Full-time employment with stable scheduling
• Opportunities for professional development and career growth
• Supportive and collaborative work environment
• Ongoing training to enhance skills and industry knowledge
• Performance-based advancement opportunities